Data Analyst I

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $31 billion in affordable and responsible credit to our 5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role:

Are you a data-savvy professional with analytical genes that thrives on exploring data and extracting insights?  Do you have an aptitude for visualizing those insights and presenting them in ways that improves operational decision making?  Are you attracted to an entrepreneurial culture and energized by high growth?  If so, read on...

Upgrade Inc., a fast-growing fintech “unicorn”, is looking for a “rockstar” (Data Analyst) to join our growing Operations Analytics team.  This key role will leverage both quantitative and qualitative skills to increase the organizational value of the Phoenix Service Center by influencing insight-driven decision making (Analysis), ensuring improved performance measurement (Visualization) and identifying solutions to help optimize operations (Prediction)

As you build relationships across the operation, you will be instrumental in exploring and modeling data in order to identify new opportunities for efficiency and improvement, then visualizing critical insights to improve decision making. Partnering with the operational leaders to create and design/develop performance measurement KPIs and build out the associated dashboards will also be key to gaining momentum within this role.

You will work in areas like capacity planning, workload forecasting, workforce analytics, business impact analytics, call center analytics and customer experience analytics.  To be successful in this role you must be detail-oriented, creative, innovative, consultative, willing to learn and grow and enjoy a fast-paced, challenging environment.  You will benefit from having a talent for “telling the story” with data, keeping the user experience in mind, as well as exposure to data/statistical modeling, relational database utilization and data wrangling techniques.

What You’ll Do:

• Learn business operations, objectives, and industry trends, and apply this knowledge to data analysis and interpretation
• Collect, analyze and interpret large data sets from various sources to answer high-impact business questions and identify patterns, trends, and insights
• Partnering with operations leaders, develop and support the roll-out of business KPIs and associated Tableau dashboards that simplify decision making and ensure operational success
• Create professional visualizations and presentations to communicate findings and complex information to stakeholders in a concise and effective manner
• Prioritize tasks, meet deadlines and drive successful completion of analytics work while maintaining a high level of accuracy
• Pay attention to small details, identify errors, and maintain high levels of accuracy when working with data
• Stay up-to-date with industry trends and emerging technologies, and seek out opportunities to develop new skills

What We Look For:

• Bachelor’s degree in data analytics, mathematics, statistics, computer science or relatedfield or equivalent experience
• Minimum 1+ years proven experience in data analysis and visualization
• Working knowledge of SQL and data query/mining techniques
• Working knowledge of data modeling, database management and data warehousing
• Proficiency with Tableau or related data visualization tools (PowerBI, Qlik, etc.)
• Strong problem-solving and analytical skills
• Strong communication, active listening and presentation skills
• Ability to work independently and as part of a team
• Proficient in MS Excel & Powerpoint and/or Google Sheets & Slides
• Experience in financial services is a plus
• Experience with Contact Center Analytics is a plus
• Experience with Python is a plus

What We Offer You: 

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance 
• Flexible PTO
• Opportunities for professional growth and development 
• Paid parental leave
• Health & wellness initiatives

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.