Principal Data Analyst - Customer Success

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

At Atlassian, we are on a mission to reinvent B2B selling. We have built a multi-billion fast-growing business by focusing relentlessly on converting free trials into happy customers. 

This highly visible role supporting the leader of the CSM organization is a hybrid of traditional jobs in Sales operations and strategic planning. You should be familiar with SaaS go-to-market framework and have experience engaging with C-level executives and GMs.

On the Data & Analytics team, we love solving chunky business problems. Our goal is to support our business partners and use a data-driven approach to accelerate Atlassian's top line growth. We support teams across the Success organization (CSM, Renewals, Advisory Services, Support & Projects) and we are part of the broader Revenue Operations family here at Atlassian.

Responsibilities

What you’ll do:

• You will partner closely with CSM leadership to create a data driven operating model, providing best-in-class insights and analytics.

• Work with the global Customer Success leaders to drive recommendations for improvement plans. There are multiple levers Leadership can utilize. It is our job to identify the correct one.

• Participate as a critical contributor of change management and go-to-market projects. Identify root cause and execute related projects to improve team performance around key customer engagement and retention metrics.

• Be the driver of planning modelling, ad-hoc analytics, and lead internal quarterly business reviews

• Transition from high-level strategies to detailed analyses that support executive decision-making.

• Identify opportunities for improvement and drive cross-functional change.

Qualifications

Your background:

• 7+ years of ever-increasing responsibility in Sales Operations, Strategy, Finance, BizOps, or Analytics role within a B2B (ideally SaaS) company or in a strategy consulting environment.

• Expertise in SQL, Tableau, Excel/Google Sheets, and other analytics tools

• Analytics skills: You know what questions to ask, what the data says, and what actions to take based upon the results. 

• You love partnering: You get that an organisation is made up of very different parts. You are proficient in and relish influencing other teams and co-piloting cross-team initiatives.

• Process improvement know-how: Continuous improvement is in your DNA. You can enhance business processes from the diagnosis to documentation to execution.

• You know how to create compelling presentations and can lead executives through data deep-dives.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $149,000 - $198,700

Zone B: $134,100 - $178,800

Zone C: $123,700 - $164,900

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.