AML/KYC Controls Business Analytics – Associate

The AML/KYC Analytics team is part of the AML/KYC Governance and Oversight Organization. It will support AML/KYC teams and is responsible for delivering customer insights to drive data-driven decision-making throughout the product development lifecycle. 

Job Summary:

• This role represents a core analytics responsibility and offers opportunities to contribute thought leadership with exposure to senior leadership. 
• Success in this role will require technical skills, attention to detail, and strong project management skills.   
• You will use your advanced SQL and Alteryx Analytical tools and project management expertise to deliver insights/reporting on exciting service features and capabilities. 
• A successful candidate will be an enthusiastic, self-motivated senior analyst with strong execution skills and demonstrated experience managing a diverse suite of analyses. 
• In addition, this role requires critical thinking, analytical storytelling, presentation, technical abilities, and flexibility/ adaptability to change.

Job Responsibilities:

• Support & lead partnerships with key AML/KYC Governance and Oversight stakeholders and AML/KYC Product groups with strong understanding of business drivers, underlying data and processes
• Support demand mitigation programs by providing data and analytics leadership across the servicing organization.
• Use analytical tools such as trend analysis, segmentation, optimization, and other techniques to improve business function performance. 
• Analyze customer interactions and events across a variety of channels (calls, branch, online, mobile) to better understand customer journeys and friction points.
• Manage multiple deliverables focused on gaining insight into various issues and questions that often arise through our current monitoring processes as well as enhancing existing monitoring processes.
• Contribute to business cases, construct test designs, and identify populations for pilot programs; analyze program performance and derive insights to help inform future customer strategies.
• Prepare and deliver presentations summarizing sharp insights and conclusions, often for executives, in regularly-scheduled analytics meetings chaired by the analyst in this role.
• Support the creation of dashboards and visualizations to measure the impact of implemented products and provide management with self-service tools to explore and report on current trends of key metrics.
• Embrace a growth and learning mindset; curious and creative; collaborative, team-oriented and client-focused; motivated by business and technical challenges

Required qualifications, capabilities, and skills:

• Minimum 3 years of related experience with Bachelor's degree in a quantitative or related field required.
• Hands-on experience with standard data analytics tools and technologies (SQL, Python, Tableau, Alteryx, AWS)
• Familiarity with data mining, statistical modeling, machine learning and other advanced analytics methods
• Experience delivering analytics solutions following an Agile methodology. Able to communicate effectively with Senior leaders to enable collaboration, decision-making, and transparency, with great presentation skills.
• Collaborate with the Area Product Owners and Business SMEs to formulate quantifiable goals for measurement; advise on strategies and experimentation required to achieve business goals.
• Entrepreneurial drive, ability to analyze problems, design solutions, and communicate effectively and confidently with relevant stakeholders to influence and gain buy-in across various job functions.
• Self-motivated, goal-oriented, and able to manage and deliver in an innovation-driven and fast-paced environment
• Basic skills with JIRA, Confluence. Familiarity with Cloud (AWS, Snowflake) based data solutions and tools
• Proficiency in Microsoft Word, Excel, PowerPoint

Preferred qualifications, capabilities, and skills:

• Experience with AML/KYC reporting preferred.
• Experience with visualization techniques for data analysis and presentation (Alteryx, Tableau, SQL preferred)
• Experience with ICDW or other Chase Data sources are strongly preferred.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.