Aftersales Data Analyst

We’re looking for an Aftersales Data Analyst to join our small data and strategy team. 

Why you’ll love this opportunity: 

As our next Aftersales Data Analyst, you'll be instrumental in creating and managing the dashboards and self-serve access points. You will be identifying specific and relevant data insights that can be actioned in order to decrease field quality issues, reduce associated costs, increase efficiency, and improve customer aftersales experience. The data and strategy team analyse data to provide insights for the aftersales organisation and wider business, they use the data stories for many different uses including strategic planning and improving customer satisfaction. 

Who we’re looking for: 

To excel in this role, you'll need to be ready to learn, possess an open mind, absorb information very quickly and turn it into outputs, have strong communication skills, be highly organised, have the drive to completion while working independently. Your remit is to be accountable for field data that paints a picture for product quality and vehicle status in the field. 

You’re not the type to shy away from challenges and you don’t want to be restricted by limitations. In this role, you will work autonomously to analyse the data and present the results to stakeholders in a clear manner. The opportunity within data at Aston Martin is vast, you will have the chance to make your mark and drive results. 

What you’ll do: 

As an Aftersales Data Analyst, you will have the opportunity to thrive on the rewarding aspects of the role, building out new dashboards with data that you have confirmed is accurate, you are able present your findings to the various stakeholders. You will trust in your abilities and have the courage to tackle any challenges that come your way, with the openness to new ideas and strategies. 

The Key Requirements: 

• Experience with Tableau 

• Undergrad degree in relevant subject 

• Data analytics experience 

• Proficient in Microsoft office  

What you can expect: 

This is a full-time role with some hybrid working possible as agreed with your manager 

The working hours are 8am-5pm Monday to Thursday and 8am-1pm on Fridays  

At Aston Martin, we are committed to providing joy and excitement by giving people an experience of a lifetime with our high-performance sports cars. Our goal is to keep growing as the number one luxury brand while racing towards green sustainability targets. 

Here at Aston Martin, our purpose is to be a part of transforming data usage in the organisation. Joining Aston Martin means being part of a business that is constantly evolving the data journey, bringing in more data, and enhancing its quality with opportunities including AI and machine learning waiting to be discovered. 

This is a chance for you to be a part of transforming data usage in our organisation. People stay with our business because of the unity we share in our British-made prestige. Joining Aston Martin, you’ll be part of a business working towards ownership of data and future growth initiatives. 

Belong at Aston Martin 

We understand that the incredible beauty, craft, and art that defines an Aston Martin comes from the inclusion of our amazing people.  

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation, and beliefs.  We celebrate diversity and are seeking applicants who can bring something different.  

Please speak to us if you need anything to support applying with us.  

The post holder will be required to comply with all policies and procedures issued by and on behalf of Aston Martin Lagonda Ltd.