Manager, Solutions architect

✍🏽 About Writer

Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by Forbes, Writer empowers hundreds of customers like Accenture, Intuit, L’Oreal, and Vanguard to transform the way they work. 

Our all-in-one solution makes it easy to deploy customized AI apps and workflows that accelerate growth, increase productivity, and ensure compliance. Designed to provide enterprise-grade accuracy, security, and efficiency, Writer’s suite of development tools is supported by Palmyra – Writer’s state-of-the-art family of LLMs – alongside our industry-leading graph-based RAG and customizable AI guardrails. 

Founded in 2020 with offices in San Francisco, New York City, and London, Writer is backed by strategic investors, including ICONIQ Growth, Insight Partners, WndrCo, Balderton Capital, and Aspect Ventures. 

Our team of over 200 employees thinks big and moves fast, and we’re looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work.

📐 About this role

Writer is seeking a talented Manager, Solutions Architect, to join our innovative team.

We are in search of a dynamic individual with a proven track record of success in

scaling the SA function within a fast-paced startup or established technical

company. At Writer, we are dedicated to offering our customers expert guidance and

support as they leverage our cutting-edge generative AI technology. We believe in

staying at the forefront of AI innovation, and we need a leader who can keep pace

with our vision and drive us forward. If you have the skills and passion to make a

difference, we invite you to join us on this exciting journey.

As a leader in this role, you will have the opportunity to manage and mentor a highly

skilled group of Solution Architects, each with extensive knowledge and experience in

Data and AI technologies. This position offers a unique chance to influence and lead

a technical team in the exciting world of AI, while also fostering a collaborative and

inclusive environment.

Beyond your leadership responsibilities, your day-to-day activities will include

creating proof-of-concept demonstrations and building strong relationships with

key executives and managers. You will develop a deep understanding of our

customers' challenges and work closely with our partners to align Writer's solutions to

their needs. As the trusted technical advisor, you will own the technical relationship

with our valued stakeholders.

🦸🏻‍♀️ Your responsibilities

• Empower and enhance the capabilities of the Solutions Architects team, offering ongoing support and ensuring they are well-equipped to lead technical discussions during customer engagements

• Collaborate with colleagues in the Sales team to create thorough pursuit and engagement strategies tailored to fulfill the requirements of customers

• Act as executive technical sponsor for Writer's strategic customers

• Develop mechanisms to analyze market signals to influence Writer's product roadmaps

• Investigate and deeply understand the technical requirements of prospects and customers, and scope solutions to any obstacles around deployment, data-related, or workflow

• Answer technical questions from customers on Writer's technology, features, and solutions, as well as articulate technology and product positioning to both business leaders and technical users

• Establish and maintain strong relationships throughout the sales-cycle with our customers' technical and executive staff

• Demonstrate Writer's value to customers in-person, remotely, and at events and conferences, ensuring that your team also exemplifies Writer's culture

• Transform our approach to facilitating customer evaluations and proofs of concept

• Empower our partners through onboarding, education, and strategy development to enable and accelerate their customer success journey

• Collaborate with SAs and the extended Sales team to craft and refine efficient, scalable business processes and comprehensive documentation.

⭐️ Is this you?

• A seasoned and strategic leader of leaders and have 4+ years of management experience where you have managed other individuals who are collectively responsible for scaling a highly effective pre-sales (solutions architecture) organization

• Strong work experiences leading a customer-facing technical pre-sales

• Solutions Architect or Sales Engineering team for a fast-scaling organization, a combination of startup and experienced company experience is highly preferred

• Experience delivering AI, ML, NLP solutions for clients across multiple industries

• Experience working with a Sales team to drive GTM motions; and architecting or deploying cloud-native solutions

• Experience with coaching, performance reviews, career development conversations as well as hiring and evaluating candidates

• Fundamental knowledge of theory and practice of Machine Learning, AI, NLP, and Large Language Models (LLMs)

• Comfortable working with Python and Jupyter Notebooks

Curious to learn more about who we are and how we operate? Visit us here

🍩 Benefits & perks

• Generous PTO, plus company holidays

• Medical, dental, and vision coverage for you and your family

• Paid parental leave for all parents (12 weeks)

• Fertility and family planning support

• Early-detection cancer testing through Galleri

• Flexible spending account and dependent FSA options

• Health savings account for eligible plans with company contribution

• Annual work-life stipends for:

  • Home office setup, cell phone, internet

  • Wellness stipend for gym, massage/chiropractor, personal training, etc.

  • Learning and development stipend

• Company-wide off-sites and team off-sites

• Competitive compensation, company stock options and 401k

Writer is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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