Product Data Analyst, Experience

About Kandji
Kandji is the Apple device management and security platform that empowers secure and productive global work. With Kandji, Apple devices transform themselves into enterprise-ready endpoints, with all the right apps, settings, and security systems in place. Through advanced automation and thoughtful experiences, we’re bringing much-needed harmony to the way IT, InfoSec, and Apple device users work today and tomorrow.
Some of the smartest money in tech has partnered with Kandji to realize our vision, including Tiger Global, Felicis, Greycroft, First Round Capital, and Okta Ventures. In July 2024, Kandji raised $100 million in capital from General Catalyst, bringing Kandji’s valuation to $850 Million.
Since Kandji’s Series C in 2021, the company has seen a 600%+ increase in annual recurring revenue, and its customer base has grown nearly 4X across 40+ industries. Notable customers include Allbirds, Canva, and Notion, and the company has partnerships with such industry giants as ServiceNow, AWS, and Okta.
Kandji was also named to Forbes’ Next Billion Dollar Startup List 2023 and recognized as a top venture-backed startup with the potential to reach unicorn status.
The Opportunity
We are hiring a Product Data Analyst to join our growing Product Experience and GTM Growth team. In this role, you will leverage your technical expertise and analytical mindset to analyze and interpret complex data, shaping product development and quantifying new opportunities to ensure our products deliver exceptional value to our customers and accelerate growth at Kandji. You will collaborate closely with a diverse set of cross-functional partners—including Product, Engineering, Design, Marketing, Sales, Finance, and more—to identify and solve product development challenges using data-driven insights. As a key contributor, you will provide actionable recommendations that enhance user experience across all customer touchpoints.

How you will make a difference day to day

• Use data to influence product strategy and investment decisions. Help prioritize product development initiatives by setting goals and understanding the product ecosystem.
• Work with large and complex datasets to analyze user behaviors, pain points, and opportunities for improved product experiences.
• Build and maintain dashboards, reports, and visualizations to communicate key metrics and insights across Product and GTM teams.
• Partner with Product, Engineering, and Design teams to measure the impact of new product features and user journey enhancements, providing data-driven recommendations for further improvements.
• Design and implement A/B testing strategies to evaluate product changes and enhancements, and interpret results to inform product decisions.
• Conduct exploratory data analysis on customer feedback, user flows, and product usage to identify patterns and trends that can inform product direction .
• Provide analytical support to leadership and product managers, helping to set product KPIs, forecast performance, and determine areas for optimization.
• Partner with the revenue and finance teams to support GTM strategies through data analysis, customer acquisition cost (CAC) assessment, and revenue forecasting.
• Maintain and refine data models that facilitate deeper analysis of product experience and growth metrics, contributing to data accuracy and consistency.
• Present data findings and insights to cross-functional teams, highlighting critical areas of opportunity and progress toward company goals. Tell data-driven stories to convince and influence partners using clear insights and recommendations.
• Participate in customer journey mapping sessions to ensure data-backed recommendations are integrated into planning and execution phases.

We’d love to hear from you if you have

• Bachelor’s degree in Data Science, Statistics, Computer Science, or a related field.
• 3+ years of experience in data analysis, preferably within a product-focused or SaaS environment.
• Strong proficiency in SQL, Python, or similar programming languages used for data analysis.
• Experience with data visualization tools such as Omni, Tableau, Looker, or similar platforms.
• Demonstrated ability to analyze complex datasets and deliver clear, actionable insights that drive product improvements.
• Strong communication skills, with the ability to present data insights to both technical and non-technical audiences.
• Familiarity with product development processes and the role played by data in product management, design, and engineering.
• Experience conducting A/B testing and interpreting the results to inform product decisions.
• Required to work on-site 5x a week in our Miami office (Coral Gables).

Nice to haves, but NOT required

• Experience in a SaaS environment focused on enhancing customer experience and streamlining processes like onboarding and billing automation.
• Knowledge of dbt for data modeling and experience with incremental models.
• Familiarity with analytics tools such as Pendo, Amplitude, or Mixpanel for tracking product usage and user behavior.
• Experience supporting GTM strategies, particularly in roles that intersect product, analytics, and revenue growth.
• Strong problem-solving skills and an analytical mindset, with a passion for using data to improve user experience and drive growth.

Benefits & Perks
 • Competitive salary • 100% individual and dependent medical + dental + vision coverage • 401(k) with a 4% company match • 20 days PTO • 14 paid holidays per year • 10 health and wellness days per year • Kandji Wellness Week off July 1 - July 5, 2024 • Equity for full-time employees • Up to 16 weeks of paid leave for new parents • Paid Family and Medical Leave • Modern Health - Mental Health Benefits - Individual and Dependents • Fertility Benefits • Working Advantage Employee Discounts • Monthly utilities stipend • Free onsite fitness center • Free parking • Lunch 5 days/week • Exciting opportunities for career growth • An outstanding, inclusive culture
We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.
At Kandji we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
Kandji is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.