Apprentice P&B CX Digital & Data Analyst

Apprentice P&B CX Digital & Data Analyst
Barcelona, Spain
Hybrid

Are you ready to dive into a dynamic and innovative environment where your ideas matter?
We are in search of a highly motivated and enthusiastic individual to provide valuable contribution to our Customer Experience community supporting continuous improvement projects in different areas: process efficiency, communication, digitalization, analytics .... 

Your key responsibilities
•    Drive analysis and identify opportunities to improve customer experience; both qualitative/quantitative data
•    Performance Management: support on analytics and insights
•    Engage with the main stakeholders to capture insights (e.g. Commercial, Regional owners,…)
•    Project Management: participate and support on key projects (CRM, …)
•    .you'll collaborate with our digital and tech experts.
•    Provide support on Customer Experience efficiency programs
•    To define actions plans for continuous improvement the customer experience

We bring
• Opportunity to have a first work experience where to learn, share your ideas and propose new things
• High challenge environment
• Join a super team and be active member of the transformation journey
• A flexible work environment that empowers people to take accountability for their work and own the outcome
• An eagerness to be one team and learn from each other to bring progress to life and create a better future
• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose
• 1 year Apprenticeship Contract

You bring
• Individual that embraces multiculturalism and diversity
• Strong communication skills in English in both written and verbal communication.
• Passionate about digitalisation tool and data analytics.
• Advanced level of Excel, PowerBi or other data visualization tools, MS Office applications. SAP Knowledge is a plus
• Familiarity with SharePoint concepts like sites, lists, libraries, permissions, etc.
• Proficiency in navigating and using the SharePoint interface
• Creative, open-minded, and willing to learn attitude
•  Excellent communication skills and team spirit.
 

Dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.