Solutions Architect

Hi, I'm Aline Araujo, your Recruiter and guide to joining CSG! At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customers and employees experience extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer

 We are looking for a Solutions Architect who will:

• Define application, component and infrastructure architecture independently or in consultation with senior architects.
• Guide the team or independently analyses, designs and codes software according to requirement specifications.
• Participate in code reviews, design reviews, or other forms of team quality procedures.
• Communicate with clients to understand requirements and provide technical solutions based on business value.
• Make design decisions, work delegation, and assign tickets to other team members. Resolve assigned trouble tickets.
• As needed, consult peers and senior architects and management on issues.
• Assist in Release Management, Configuration Management, Build Management, Stream Management and Ticket Management as required.
• Define test strategy, processes and tools usage. Supports System Testing, Integration Testing, User Acceptance Testing and provides timely resolutions to problems encountered.
• Operate as a full working member of the team, participating in reaching consensus and providing guidance to junior level members.
• Adheres to company’s software development standards and procedures.
• Work with support and operations teams to ensure successful deployment and operation of their application and ongoing operational activities.
• Respond to high severity production issues escalated by our operations teams along with root cause analysis.
• Define processes/tools and participates in test driven development, Agile development, continuous integration (CI), continuous deployment (CD), DevOps automation
• Contribute to the Development and DevOps community by way of best practices and training the wider team.
• Comprehend customers security and data policies and ensure adherence.
• Evaluate new solution, product, 3rd party and open sources
• Participates and guides the team members in innovation related activities i.e., idea generation, idea reviews, proof-of-concept and implementation.

Is this opportunity right for you? We’re looking for candidates who:

Skills

• 8-15 years of experience as mentor/lead, Developer, DevOps Engineer or equivalent role, in medium to large scale projects
• Proficiency in English in a business environment is a must
• Ability to optimize algorithms, develop and review code, debug and performance tune code, and document.
• Team leadership skills to exchange ideas and create a common understanding of project work from conception through issue resolution.
• Skilled at analyzing client requirements and complex system use cases.
• Ability to prioritize effectively through good judgement, seeking guidance where appropriate.
• Ability to work effectively and efficiently in a fast-paced, ever-changing technologies and team environment.
• Knowledge of Software Development life Cycle and SAFE Agile Development Framework
• Experience working in product implementation projects. Should have handled scoping, analysis, design, delivery, release management and UAT.
• Communication skills to understand and clarify complex instructions. Prepares and presents topics at different abstraction levels and to different stakeholders.
• Skills to complete low-level designs/high level designs.
• Experience in automating development or test or deployment processes
• Creativity when researching or solving a situation.

Technical Skills

• Bachelor's degree in Computer Science or related field (or equivalent experience)
• Working knowledge of both Windows and Linux operating systems and virtualization
• Good understanding of networking concepts (on-premises and cloud deployment)
• Broad understanding of Telecom domain and especially billing products
• Software development experience using any one of the programming languages – C#, C++
• Experience in Python language or Shell scripting.
• Experience in any relational database and SQL and good understanding of NoSQL database.
• Experience in Web technologies (REST API, Angular, ReactJs, NextJs)
• Good understanding of application monitoring and logging tools (ELK stack, Splunk, Prometheus)
• Experience in DevOps tools and processes (CI/CD, ‘Azure DevOps’ and Jenkins)
• Experience in container based and cloud deployments (Docker, Terraform, Ansible or Chef).
• Experience in cloud infrastructure (AWS, Azure) will be an added advantage.
• Experience in Machine Learning and Artificial Intelligence will be an added advantage.
• Experience in Robotic Process Automation (RPA) software (Example: Automation Anywhere, UiPath) will be an added advantage.

Our Guiding Principles

Impact

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits (Feel free to adjust this by regional benefits!)

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental and Medical
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customers and employees’ experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

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