IT Manager - San Francisco (Hybrid)

At Weights & Biases, our mission is to build the best tools for AI developers. We founded our company on the insight that while there were excellent tools for developers to build better code, there were no similarly great tools to help ML practitioners build better models. Starting with our first experiment tracking product, we have since expanded our solution into a comprehensive AI developer platform for organizations focused on building their own deep learning models and generative AI applications.
Weights & Biases is a Series C company with $250M in funding and over 200 employees. We proudly serve over 1,000 customers and more than 30 foundation model builders including customers such as OpenAI, NVIDIA, Microsoft, and Toyota.
Reporting to the Founder and CISO, the IT Manager will build, define, and support day-to-day operations of our IT function. You will be the go-to person for configuring our IT infrastructure, SaaS systems, workstations, and help desk. You will directly empower all employees with the tools, resources, and access to effectively and efficiently do their work. The role will be an individual contributor with an opportunity to help grow the team. We’re a remote-first company and are implementing the Zero Trust Security pattern across our IT services. W&B has achieved a SOC2 Type2 attestation and performs annual audits to remain in compliance. If you enjoy working on small engineering teams and thrive in an autonomous environment, we encourage you to apply.
The IT Manager will partner closely with the security team to automate strong security processes as much as possible.

Responsibilities:

• Build out and manage our IT Operations and Helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
• Work with our PeopleOps team to ensure smooth onboarding/offboarding for employees from hardware/software to training. Create and implement a plan to mature our IT capabilities and help drive the adoption of technology and good practices for business requirements
• Management and ownership of all software and hardware license renewals with an emphasis on data security and cost effectiveness
• Develop and implement security policies and Internal IT audits. Track and manage compliance activities collaborating closely with the security team.
• Monitor performance of information technology systems to determine cost and productivity levels and to make recommendations for improving the IT infrastructure

Requirements:

• 4+ years in an IT engineering, infrastructure operations, or systems architecture role
• Someone who can come into our office at least twice a week in the Mission district of San Francisco
• Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent preferred but not required
• Experience building corporate IT knowledge bases, developing policy and procedure, and identifying areas to mature IT capabilities
• Experience working at a small to medium scale technology startup environment with remote support
• Experience with fleet management–we have primarily a Mac-based environment
• Highly organized and detail-oriented, with strong analytical, problem solving, project management skills, and strong ability to prioritize
• In-depth practical knowledge, troubleshooting and administration of commonly used SaaS applications. At W&B this would include Google Workspace, Okta, Slack, JIRA, Salesforce, Mode Analytics, Kandji, Sentinel One, etc.

Our Benefits:

• 🏝️ Flexible time off
• 🩺 Medical, Dental, and Vision for employees and Family Coverage
• 🏠 In-office flexibility in San Francisco
• 💵 Home office budget with a new high-powered laptop
• 🥇 Truly competitive salary and equity
• 🚼 12 weeks of Parental leave (U.S. specific)
• 📈 401(k) (U.S. specific)
• Supplemental benefits may be available depending on your location
• Explore benefits by country

We encourage you to apply even if your experience doesn't perfectly align with the job description as we seek out diverse and creative perspectives. Team members who love to learn and collaborate in an inclusive environment will flourish with us. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need additional accommodations to feel comfortable during your interview process, reach out at careers@wandb.com.
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