Head of Data & Reporting - Operations Capabilities in Automation, Data & Change (ADC)

Job ID: 26795 

Are you an execution focused leader with a banking background who can work closely with executive management? We are now looking for a Head of Data & Reporting – Operations Capabilities in Automation, Data & Change (ADC).

At Nordea, we see that the world is changing fast – and we want to be one step ahead of the curve. That’s why we are deeply committed to providing the financial solutions of tomorrow to our customers. We’re creating an agile environment where we experiment and grow together – and we need your ideas and unique background. With us, you’ll be in good company with a chance to make your mark on something bigger.

About this opportunity
 

ADC is crucial in developing and delivering both the Operation service lines and the broader Operations strategies,  driving the move to “Automated Operations built on Nordic scale”. We play a key role in delivering improved customer experience and operational efficiency enabled by an e2e view of the banks services and processes. 

What you will be doing:

• Data Management:
  • Develop and Manage Provide system (performance data platform for operations employees in Nordea).
  • Ensure key features implementation and utilization such as capacity production planning and efficiency measurements in Provide.
  • Develop and maintain data management policies and procedures in connection with process management, and process health monitoring.
  • Work closely with IT and other departments to ensure seamless data integration and system functionality.
  • Provide training and support to staff on data management and reporting tools.
  • Assist in the development and implementation of new data management systems and technologies.
  • Oversee the collection, storage, and maintenance of operational data.
  • Ensure data integrity and accuracy by implementing robust data validation processes.
• Reporting:
  • Connecting dots through multiple ADC strategic workstreams to reuse existing data for multiple reporting purposes and make sense in delivering unified solutions in Nordic scale. 
  • Generate regular and ad-hoc reports to support operational and strategic decision-making.
  • Analyse data to identify trends, patterns, and insights that can improve operational efficiency.
  • Prepare visualizations and dashboards to present data in an accessible and actionable format.
  • Collaborate with various departments to understand their data needs and provide management reporting solutions.
• Team Leadership:
  • Lead, mentor, and manage a team of data management, development and reporting specialists.
  • Foster a collaborative and high-performance team environment.
  • Set goals for team and team members. Conduct regular performance reviews and provide ongoing feedback and development opportunities.

The position is a great opportunity to join an exciting area of the bank, to truly understand the machinery, and play a key role in the ongoing business change agenda in Operations and beyond. The role will be based in one of Lodz, Gdansk, Helsinki, Tallin or Stockholm.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  
 
To succeed in this role, we believe that you:

• Are a strategic thinker with excellent analytical skills and are able to interpret a wide range of information to form recommendations.
• Are self-driven and a strong communicator who can also produce superior presentations and communication material for executive audiences.
• Possess deep interest in financial services and a good understanding of banking terminology and concepts.
• Are a true team player with great stakeholder management and interpersonal skills and solid organisational savviness enabling you to interact and navigate effectively at all levels and across different business areas to bridge diverse perspectives and formulate an opinion.
• Understand importance of data to foster a data-driven culture and mind-set.
• Have good experiences in utilizing data visualization in management reporting. 
   

Your experience and background:  

• You have a structured approach, be well organised and great at planning and prioritising.
• You have earlier experience in data management and have earlier experiences in delivering data reporting to senior management.
• Solid experiences and interest in financial services, delivering operational efficiencies and digitalisation solutions.
• Your previous leadership experience in financial industry is a plus.
• A good understanding of change/transformation programmes and project delivery.
• Solid business acumen in the banking context.
• The ability to find answers by confidently reaching out to stakeholders including senior executives.
• Have the courage to escalate when needed and resolve issues in great manner.
• Strong communication skills & analytical ability and a proactive approach.
• Fluent proficiency in English.

If this sounds like you, get in touch!
 

Next steps

Submit your application no later than 13/11/2024. For more information, you’re welcome to contact Anna Wójcik, at anna.wojcik@nordea.com. 

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.

For candidates in Sweden: For union information, please contact finansforbundet@nordea.se or SACONordea@nordea.com.

For candidates in Poland: Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf.

We reserve the right to reply only to selected applications.