Real-time Data Analyst
Da Nang, Da Nang, Vietnam
Gear Inc
Gear Inc fuels your business wherever you are. We are the global BPO growth experts.Working Location: Thanh Khe District, Danang
Job Description
Gear Inc. is seeking Real-Time Analyst positions for our Moderation team. Our Real Time Analyst will work directly with Regional Workforce Manager and be responsible for the following tasks, including but not limited to:
- Monitors real-time work volume and schedule conformance via internal tool to efficiently utilize staffing resources
- Coordinates and manages same-day and/or short-term offline event scheduling for moderation agents while maintaining acceptable performance of the center
- Analyses trends such as volume, AHT, latency, utilization, shrinkages, and attendance to understand and plan for potential overstaffing/understaffing conditions; adjust plans prior to and/or same day to enable teams to attain appropriate performance results
- Participates in Help Desk internal and external communications to relay how issues are impacting the center's performance
- Effectively communicate center performance and information by providing reports and updates regarding recent, current, and future business productivity
- Ensures that service level targets as well as other programs/client targets through schedule adherence and compliance.
Job Requirements
- University Degree, ideally in a relevant degree such as data analysis or similar;
- Minimum of 1 year of proven experience in a relevant position;
- Proficient in English communication
- Demonstrated ability to create and analyze quality reports
- Advanced knowledge in real-time management analysis with strong decision-making skills
- Content Moderation familiarity is a plus
- Excellent data analysis skills with a strong logical thinking mindset; ability to organize and analyze data in a structured manner
- Intermediate knowledge in performing root cause analysis.
- Highly proficient in using MS Excel
- Impeccable attention to detail.
- Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.
What benefits you will get
1. Salary and Benefits
- Attractive salary and benefits and annual performance review.
- 100% compulsory insurance covered by the company after the probation.
- Premium Healthcare and Mental Health Care service for you, is 100% covered by the company.
- Extra bonus per personal event (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world.
- Annual health check, annual flu vaccination.
- Fantastic internal events.
- Summer vacation (Paid days off and bonus).
- Paid leave (12 days/year).
2. Working Environment
- 5 shifts per week, night shifts included (equivalent to 40 working hours/ week)
- International, fun, and professional working environment
- Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.)
- English working environment.
- Training and career development opportunities.
All interested candidates are welcome to apply. Please send your resume expressing your interest to us at jobs@gearinc.com. Kindly note that only shortlisted candidates will be contacted by our HR team.
* Salary range is an estimate based on our AI, ML, Data Science Salary Index 💰
Tags: Data analysis Excel
Perks/benefits: Career development Health care Salary bonus Team events
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