Fraud Operations Agent

About Apollo: Apollo Agriculture is the commercial farming platform that helps small-scale farmers maximize their profits. Apollo’s ML-powered credit models and automated operations technology unlock the massive, untapped small-scale farming market, starting in Kenya. With optimized financing, high-quality farm products, and digital advice, Apollo farmers are already more than doubling their farm profitability. Apollo’s team brings together technology, credit and operations experience from The Climate Corporation (acquired for USD $1 Billion), Google, Capital One and One Acre Fund. We value the evangelical pursuit of mission with a pragmatic approach, humility in the face of challenge, active discussion of disagreements, and considerate listening.
About the Role: Apollo Agriculture is seeking highly motivated individuals with an eye for detail to join our team as Fraud Operations Agents. As a Fraud Operations Agent at Apollo Agriculture, you will play a pivotal role in safeguarding the integrity of our customer journey by identifying and addressing fraudulent activities among our customers and other parties. Your key responsibility will involve mitigating financial risks associated with fraudulent farmers. Additionally, you will be responsible for enforcing the company's Fraud Policy, ensuring compliance, and supporting the loan recovery process.
Reporting Lines: This role reports to the Fraud Operations Senior AssociateContract Duration: Short Term Location: Remote (Nairobi)

Responsibilities:

• Investigating potentially fraudulent applications
• Utilizing CMS and AFIT for investigations, while documenting findings
• Scrutinizing administrative reviews involving subjective judgments based on company policies and guidelines
• Addressing performance flags for field agents and resolving related issues
• Providing incriminating evidence for agent deactivation advocacy
• Planning and conducting retraining for field agents with minor data quality issues
• Completing additional tasks assigned by supervisors as needed

Requirements:

• Diploma or Bachelor's Degree in a relevant field, with a preference for Criminology or Forensic Investigations.
• Proficiency in compiling detailed reports.
• Fluent in both written and spoken English and Kiswahili. 
• Self-motivated and capable of working remotely under pressure with minimal supervision.
• Strong computer skills and a deep familiarity with Windows or Ubuntu operating systems.
• Extensive knowledge of Excel and spreadsheet software.
• Access to a stable internet connection.
• Must possess a Police Clearance Certificate, indicating no previous criminal records.
• Demonstrates high integrity and excellent customer service skills.

We:

• Are a collaborative team of smart and ambitious people who are dedicated to serving our customers. 
• Make magic happen to solve hard problems and always come up with solutions when challenges arise. 
• Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve. 
• Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree. 
• Offer a dynamic environment that fosters talent, collaboration, and growth. 
• Take pride in our work and share the responsibility to see it through from conception to deployment. 
• Back up our talk with a competitive compensation and benefits package and challenging projects. 
• Value autonomy, honesty, transparency, and respect. 
• Are excited to hear from you!

Apollo Agriculture does not discriminate on the basis of race, age, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression. Apollo Agriculture is an equal opportunity/equal access employer fully committed to achieving a diverse workforce. Apollo Agriculture is committed to providing a safe and productive learning and living community. To achieve that goal, we may conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history, national sex offender search and motor vehicle history.
Apollo Agriculture does not charge money or any kind of fee at any stage of the recruitment process.