Support Engineer III

About Anaconda

Be at the center of AI

With more than 45 million users, Anaconda is the most popular operating system for AI providing access to the foundational open-source Python packages used in modern AI, data science, and machine learning through a seamless platform. We pioneered the use of Python for data science, championed its vibrant community, and continue to steward open-source projects that make tomorrow’s innovations possible. Our enterprise-grade solutions enable corporate, research, and academic institutions around the world to harness the power of open source for competitive advantage, groundbreaking research, and a better world. To learn more visit https://www.anaconda.com.

Here is why people love most about working here: We’re not just a company, we’re part of a movement. Our dedicated employees and user community are democratizing data science and creating and promoting open-source technologies for a better world, and our commercial offerings make it possible for enterprise users to leverage the most innovative output from open source in a secure, governed way.

Summary:

Anaconda is seeking a talented Support Engineer III to join our rapidly-growing company. This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science, artificial intelligence, and machine learning.

What You’ll Do:

• Resolve high complexity customer issues.
• Train and mentor colleagues.
• Perform upgrades of Anaconda enterprise applications on customer infrastructure.
• Identify and create documentation to enhance the customer experience.
• Work in a ticket queue with SLAs.
• Participate in an on-call rotation for urgent client requests.
• Listen to and be empathetic to customer’s needs.
• Log issues for Product escalation
• Perform upgrades of Anaconda enterprise applications on customer infrastructure.
• Identify and create documentation to enhance the customer experience.

What You Need:

• Bachelor’s degree in Computer Science or related field, plus 7 years of experience as a Support Engineer, Systems Administrator, or related role.
• 7 years of experience with each of the following:
• • Resolving high-complexity customer issues;
  • Performing upgrades to enterprise applications on customer infrastructure;
  • Identifying and creating documentation to enhance the customer experience;
  • Working in a ticket queue with SLAs; and
  • Logging issues for Product escalation.
• Team attitude: “I am not done until WE are done”
• Embody our core values:  
• • Great People
  • Great Product
  • Great Performance
• Care deeply about fostering an environment where people of all backgrounds and experiences can flourish

Why You’ll Like Working Here:

• Unique opportunity to translate strong open-source adoption and user enthusiasm into commercial product growth
• Dynamic company that rewards high-performers
• On the cutting edge of enterprise application of data science, machine learning, and AI
• Collaborative team environment that values multiple perspectives and clear thinking
• Employees-first culture
• Flexible working hours
• Medical*, Dental*, Vision*, HSA*, Life* and 401K*
• Paid parental leave - both parents
• Monthly productivity stipend 
• Pre-IPO stock options
• Open vacation policy* 
• Quarterly Snake days (company-wide bonus day off)
• 100% remote 

*FTE employees based on your region 

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Anaconda, Inc. (“We”, “Us”) are committed to protecting and respecting your privacy. This Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to Us, will be processed by Us in connection with Our recruitment processes. By clicking “Submit Application”, you acknowledge you have read our Privacy Policy and that Anaconda can retain your application data for up to 1-year, unless otherwise stated.  For the purpose of the General Data Protection Regulation (“GDPR”) ”) and the version of the GDPR retained in UK law (the “UK GDPR”) the Data Controller is Sydney Artt.

This job post expires 30 days from its original post date

Anaconda is an EEO/AA employer M/F/V/D.