Customer Data Analyst

Company Description

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers. 

Job Description

Legal and General Retail’s Customer Value Analytics team is looking to hire an Analyst to support in delivering excellence in testing and optimisation focussed analytics to internal customers across the Retail Business.

The role will see you leading and delivering detailed investigations into the value creation journey, presenting actionable analytical conclusions and recommendations to key stakeholders in the Marketing, Optimisation, Transformation and Contact Centre Teams 

What you'll be doing:

• To deliver fine-tuned insights through the effective capture of requirements from internal customers; use of strong data extraction/manipulation & analysis to deliver conclusions back to stakeholders.
• Work with local teams to build strong relationships to aid the delivery of the Transformation, Optimisation and Marketing roadmaps through coherent test plans and results
• Use established statistical test methodologies to ensure all activity is measured in a robust and consistent way; and that results are understood by decision/makers
• Build and publish automated dashboards and visualisations in PowerBI/Tableau to support the testing and transformation programmes and fully support trading and planning cycles
• Support Retail team with modelled and predictive insight regarding customer behaviours assessing and increasing understanding of value drivers, provide a key input to help achieve commercial improvement targets.
• Ensure that all data is stored in a compliant manner with L&G’s data storage policy and that any data transferred is in a secure manner in accordance with L&G’s policy and the data protection act
• Ensure all recommendations and insight are adhering to L&G’s Treating Customers Fairly (TCF) policy

Qualifications

Who we're looking for:

• Experience in Python, SQL or similar
• Experience of data manipulation and commercial value modelling
• Experience of leveraging statistical methodologies
• Experience of statistical model building and shaping appropriate performance reporting capability for on/offline environments would be beneficial
• Experienced and comfortable working under deadlines
• Ability to work collaboratively in multi-disciplinary teams
• Additional experience in data manipulation software e.g. Alteryx, Microsoft PowerBI would be beneficial
• Proven ability to tell a story through data, communicating technical content to non technical audiences

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.