Co-op Software Engineer, AI Eng

About Dialpad

Ai that means business

Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

Co-Ops Program
Are you a motivated student eager to gain real-world experience in software engineering? Join our Co-Op Software Engineer Program in Canada, where you'll have the opportunity to work alongside seasoned professionals on impactful projects. This program is designed to provide hands-on experience, mentorship, and the chance to contribute to cutting-edge solutions. If you're passionate about technology, collaborative problem-solving, and expanding your skills, this is the opportunity for you.

Start date for the Program is January 2025, and is a full-time, hybrid position.*

About the role

• Work in the development and uptime of our real-time ML models.
• Monitoring the performance of our systems in production, understanding metrics and interpreting dashboards
• Contribute to the improvement of our load testing framework
• Help refine and evolve our alerting system
• Minor bug fixing or more complex bug fixing with assistance

This position is based in our Vancouver OR Kitchener, Canada office, where you will work with a local mentor who will help you learn Dialpad’s technologies and processes, and support you in achieving your internship goals.

About you

• Currently enrolled in a University program (+3rd year) or recently graduated in Computer Science, Computer Engineering, or related field of study
• Minimum of 8 months of hands-on experience in software development.
• Available to work full-time (40 hours per week), Monday to Friday, 9 AM to 5 PM.
• Attitude, capacity and commitment to learn and train by yourself.
• Good understanding of algorithms & data structures, programming, operating systems and networking.
• Familiar with algorithmic complexity and Big O notation.
• Proficient in some programming language, preferable in Python and its ecosystem.
• Comfortable with cloud technology. Capable of working with cloud providers like AWS or GCP.
• Some exposure to modern SDLC: code versioning and repositories (Github/Gitlab), automated testing, CI/CD.
• Aware of production system performance metrics like latency, throughput, error rate, CPU/Memory/Storage consumption.
• Ability to read and interpret logs.
• Bonus Points:
  Working knowledge of containerized applications (Docker)
  Knowledgeable about IaaC (Terraform)
  RDBMS/SQL and NoSQL databases (Redis)

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.