Senior Manager, Analytics & Insights - Decision Science

Work Location:

Wilmington, Delaware, United States of America

Hours:

40

Pay Details:

$122,304 - $183,456 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Analytics, Insights, & Artificial Intelligence

Job Description:

Department Overview:

As part of US Finance-Decision Science, this team is responsible for supporting Investment Decisioning for US Deposit business new accounts; and US Credit card business for portfolio engagement efforts including Balance transfer.  Responsible for providing subject matter expertise, analytical interpretation, visualization, and insights to recommend actions that will enable profitable growth and efficient investments.    

The Senior Manager, Analytics & Insights manages a team of Business Insights & Analytics specialists and works closely with various internal stakeholders/partners to understand business objectives, identify data/information needs, opportunities for improvement and helps inform and support business decisions and strategies.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Oversees and leads a large and/or highly complex, and diverse reporting function for an area of significant risk, complexity or scope
• Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external/internal, enterprise knowledge, recognizes and anticipates emerging trends and identifies operational efficiencies and opportunities with other business management/enterprise areas
• Facilitates key strategic discussions and provides thought leadership to executive audience (output may include strategic roadmap and/or deliverables/frameworks/short to long term goals etc.)
• Sets operational team direction and collaborates with others to execute on common goals
• Focuses on longer-range planning for functional area (e.g. 12 months or greater)

Education & Experience:

• Undergraduate degree or advanced technical degree preferred (e.g., math, physics, engineering, finance or computer science) Graduate's degree preferred with either progressive project work experience, or;
• 7+ year of relevant experience; higher degree education and research tenure can be counted

Preferred Education & Experience:

• Undergraduate degree or technical certificate
• 10+ years relevant experience.  People management experience preferred. 
• In-depth knowledge of financial analysis, financial model-building and interpretive statistics with strong technical skills (Excel, SAS/SQL, Alteryx, Tableau)
• Capable of independently planning, developing, leading, and executing analytics projects with limited guidance.
• Demonstrated success with automation and process improvement projects
• Able to effectively interpret information, select appropriate techniques, take independent action, and communicate findings & recommendations to achieve objectives.
• Strong interpersonal and consultative skills with well-developed communication and presentation abilities (written and verbal). Strong Powerpoint skills. 
• Manage competing priorities and make good decisions based on business priorities and objectives.

Customer Accountabilities:

• Manages team of Business Insights & Analytics professionals/specialists
• Ensures team collaboration with partners on business problems/issues and provides fact-based analytical advice that aligns to strategy and drives shareholder value
• Manages escalated client issues or priorities and reaches out to appropriate areas to resolve or minimize business problems/issues
• Applies judgement, discretion and collaborates with internal partners to navigate and resolve ambiguous issues
• Reviews and/or contributes on the presentation of insights back to executive leaders/business partners to drive strategic improvement; also responsible for contributing to overall direction of team regarding emerging tools/techniques/methods in presenting or visualizing key information
• Collaborates with business partners to shape and prioritize ad hoc analysis

Shareholder Accountabilities:

• Leverages data systems and various sources to ensure team is equipped to formulate well defined solutions to solve business problems
• Ensures team leverages knowledge of data capabilities across the organization to build and deliver on business analytics and insights
• Oversees the development and ongoing analysis for a business line or functional area employing both internal and external data from various sources
• Supports execution with excellence on key initiatives/programs
• Designs effective test and learns for various programs or scenarios
• Develops business specific plans; ensures work and resources are aligned to support objectives
• Identifies opportunities for business growth within a specific business or function by identifying potential use cases and value drivers
• Proactively supports the identification of issues, trends and opportunities, and brings forward recommendations based on judgment and facts
• Leads team to prepare framework to succinctly take complex data and translate it into clear and concise recommendations
• Ensures deep understanding and contributes to the achievement of the business strategy, goals, and objectives
• Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high-risk transactions/activities as necessary
• Manages oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed
• Oversees or leads the facilitation and/or implementation of action/remediation plans to address performance/risk/governance issues
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

• Cultivates and models the Colleague Promise to support colleague growth, and a culture of care; makes an impact at work and in our communities by leading with authenticity and supporting well-being to represent TD's brand
• Connects the alignment of colleague's contributions with the TD Shared Commitments 
• Builds and retains an engaged and diverse team that embraces diversity of thought, creativity and curiosity; where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborates to move with speed and get things done
• Demonstrates inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results
• Sustains, identifies strong talent, recruits and develops a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome
• Enables colleague growth by encouraging colleague development to achieve career and business objectives; ensures timely feedback, motivates appreciation and recognition to all colleagues
• Enables a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership
• Fosters an environment that promotes sharing of knowledge, information, skills, and subject matter expertise among the team; ensures timely management and escalation of issues and creates opportunities to collaborate with other functions and teams
• Leads team through change and creates an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, communicates a compelling vision with clarity and empowers colleagues to drive innovation
• Contributes to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty that drive results
• Develops annual and/or long-term plans for own area that are aligned with enterprise-wide priorities, reinforcing a focus on results that align to One TD
• Fosters a high-performance culture by setting team targets and objectives, promoting and facilitating on-going feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results
• Manages employees in compliance with all human resources policies, procedures and guidelines of conduct

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.