Senior Engineer - Data and Analytics

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

At Genesys, our Innovations team is dedicated to helping customers maximize their Genesys platform value. We design, build, and deploy cutting-edge applications leveraging AI and advanced analytics to enable customers to deliver exceptional Experience as a Service (XaaS). Join us in creating transformative solutions that redefine customer engagement.

As a Senior Product and Solutions Consultant on the Innovations team, you will lead and manage the end-to-end process of delivering Genesys App Foundry applications and solutions. This role requires a blend of product development and consulting expertise, with responsibilities spanning ideation, architecture, development, testing, implementation, and ongoing management. Your goal: help customers unlock new capabilities and efficiency from their Genesys platforms.

Key Responsibilities

• Lead the design and implementation of best practices for data visualization and content development using Elastic Stack, particularly Elasticsearch and Kibana.

• Architect, implement, and configure Kibana visualizations, focusing on user requirements and product specifications.

• Drive the full lifecycle of Elasticsearch and Kibana implementations to ensure robust data accessibility, usability, and integration.

• Apply expertise in Elastic Stack best practices to create advanced searches, visualizations, and dashboards within Kibana.

• Oversee the development process, ensuring deliverables align with technical requirements, and provide seamless integration with Genesys platforms.

• Communicate effectively with a diverse range of audiences, from developers and technical leads to senior leaders and business owners.

Basic Qualifications

• 5+ years of experience in product development, product management, or consulting within the contact center industry.

• Demonstrated expertise with AWS, Azure, or GCP cloud platforms.

• Advanced experience working with Genesys platforms, including Genesys Cloud or Engage.

• Hands-on proficiency in Elasticsearch and Kibana, with a track record of successful implementations.

• Proficiency in transforming, improving, and integrating large datasets for accessibility and utility.

• Strong multitasking abilities and capacity to prioritize tasks in a fast-paced, team-centric environment.

• Excellent verbal and written communication skills for both technical and non-technical audiences.

Preferred Qualifications

• Certification in Elasticsearch.

• Certification in Genesys Cloud.

• Familiarity with software development and project management frameworks.

• Experience in consulting or developing products/solutions in contact center technologies (e.g., Genesys Engage, Cisco, Avaya).

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.