TikTok Shop - Product Manager, Chatbot

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the team
The TikTok Seller Commerce team plays a pivotal role in shaping the future of e-commerce by empowering businesses and merchants to seamlessly sell their products directly on the TikTok platform. Through innovative integration and cutting-edge solutions, the team ensures a smooth, engaging, and efficient shopping experience for both sellers and buyers. Focused on driving the success of TikTok Shop, this team is at the forefront of revolutionizing social commerce, creating new opportunities for growth, and transforming how brands connect with the global TikTok community.

Responsibilities
- Define a comprehensive chatbot's product strategy that contributes to TikTok Shop's goals and user needs. Regularly review and update the strategy based on changes in the market, user feedback, and technological advancements to ensure its relevance and competitiveness.
- Clearly communicate the product vision, execution plan, and development status to key collaborators and senior management by leveraging data driven insights and user research to gain their support and alignment.
- Take the lead in unifying engineering, design, analytics, marketing, and support teams. Foster a collaborative and innovative culture within the cross-functional environment.
- Build strong partnerships with internal and external stakeholders by understanding their needs and expectations.
- Create a detailed product roadmap that outlines the phased development of the chatbot. Prioritize features based on a comprehensive assessment of their value, impact on user experience, and technical feasibility.
- Ensure the timely delivery of features by closely collaborating with the development team and effectively managing resources and timelines.
- Lead, mentor and guide a team of product managers, providing them with the necessary support and resources to grow and succeed.

Qualifications

Minimum Qualifications:
- Product Management Experience: 5+ years in product management.
- A deep understanding of buyer-seller communication tools on commerce platform or ERP/ISV system, and how buyers and sellers are communicating through the chat channel.
- Domain Knowledge: Experience in AI, ML, and/or search for chatbot development.
- Deep understanding on e-commerce platforms.
- Market Knowledge: Strong grasp of US and global commerce markets.
- Passion and Skills: Passion for communication tools, good judgment, prioritization, and competitor analysis.

Preferred Qualifications:
- Coming from previous e-commerce company doing product management of chatbot.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

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Job Information

【For Pay Transparency】Compensation Description (annually)

The base salary range for this position in the selected city is $165120 - $350000 annually.​

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees: ​

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care. ​

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability. ​

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​

For Los Angeles County (unincorporated) Candidates:​

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:​

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;​

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and​

3. Exercising sound judgment.​