Data Analyst – Product and Customer Analytics – 12 months fixed term contract opportunities

At ING Australia, we believe that your individuality is what makes you stand out from the crowd. That's why we offer a career that's as unique as you are. With a global scale, inclusive culture, and cutting-edge technology at your fingertips, you'll have everything you need to become the best version of yourself.

We’re on a growth trajectory and with our Daily Banking Transformation Initiative up and running we’re on the hunt for a number of Data Analysts who have specialist skills in Product and Customer Analytics to join our growing Retail Bank!

Please note these roles are for a fixed term contract of 12 months

We’re looking for someone with 3-5 years’ experience in SAS and Tableau with expert level of SQL which is assessed during the interview process.  Python skills would give you an added advantage!

You’ll be accountable for producing analytics and insights which deliver material efficiency, risk and customer experience benefits. You’ll own the end-to-end development of analytics including requirements gathering, sourcing, and integrating data, building analytical models, publishing insights and data visualisation as well as the ongoing maintenance and optimisation of these assets.

You’ll work closely with Senior Management, Tribes, and Process Leaders to execute a data driven optimisation strategy for business decisioning.

Ready to make an impact?

What you’ll do 

• Develop analytics reporting to understand customer behaviour, channel use, customer segments, product value, social media and lifetime value and presenting these insights and recommended actions in an engaging way
• Use complex data and tools to understand all aspects of process performance and explain performance trends to senior stakeholders and business partners
• Recommend process improvements to senior stakeholders
• Utilise best practice data visualisation techniques to powerfully convey insights and facilitate data discovery
• Drive a culture of continuous improvement and innovation within business units to improve service, reduce costs and manage risk within appetite
• Manage, coach and develop Reporting Analyst/s who support the day-to-day production of analytics assets
• Apply exceptional statistical knowledge to analyse data, generate insights, and build forecasting models to predict future trends and outcomes
• Explain complex analytical and technical details, including forecasting models and statistical concepts, in simple terms to business stakeholder

What we’re looking for 

• Degree qualification in a business, management, or finance discipline
• Advanced working knowledge of SQL / Teradata, SAS (Enterprise Guide and SAS Macros) and Excel is a must have – please note: SQL testing is a part of this recruitment process
• Minimum 5 years within an operational environment and 3-5 years’ experience in development of metrics, analysis and modelling
• Excellent working knowledge of Tableau / Power BI
• Exceptional business acumen, influencing skills, and the ability to produce insights with clear articulation of findings to stakeholders across the business and at all levels of management. You must be able to articulate technically complex concepts used in modelling and analytics in simple business language
• The ability to take ownership, be autonomous, but also seek assistance when required
• Exceptional analytical, problem solving, lateral thinking and interpretive skills
• Excellent communication and interpersonal skills with a customer-centric focus on delivery and meeting outcomes
• Experience in building analytical models using Python – highly desirable
• Experience with Google Cloud Platform and Azure Cloud - highly desirable
• Financial Services experience ideally Banking – highly desirable

What’s in it for you?

• Discounted ING Health Insurance 
• An additional Rest Day to support your wellbeing 
• An IMPACT day to volunteer on an approved sustainability activity 

About Us 
 
At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too. 
 
When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer. 
 
We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. 
 
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.  
 
Sound like the kind of place you’d feel at home? We’d love to hear from you. 
 
(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.) 

Need more? 
Contact Rachel Yuen on rachel.yuen @ing.com

Applications close Monday 18th November