CXO Data Analyst

Your career is an investment that grows over time!
Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with over 4 million users who trust us with more than $50 billion in assets.
Our teams ship often and make an impact with groundbreaking ideas. We're looking for talented people who keep it simple and value collaboration and humility as we continue to create inclusive and high-performing teams where people can be inspired to do their best work.

What you'll be responsible for:

• Understand and leverage financial transaction and customer data schemas to drive improvements in Client Experience Operations (CXO).
• Own the reporting and analysis for the CXO team. Develop key performance metrics, generate insights, and pinpoint drivers of customer feedback.
• Build and continuously enhance user-friendly, visually appealing dashboards. Engage with stakeholders for regular feedback and updates.
• Create and maintain thorough documentation around analytics processes. Advise end users where to find relevant information.
• Develop and maintain intermediate-level SQL queries for data analysis. Ensure query efficiency and accuracy, and possess the ability to troubleshoot and debug as needed.

Our ideal fit has:

• Data Analytics Experience - 1 year experience in Data Analytics or Business Insights. Experience working with Customer Support and/or Sales organizations is an asset.
• Data & analytics: Strong analytical skills with superior attention to detail and demonstrated ability to drive insights into actionable recommendations. Intermediate proficiency with SQL and the ability to develop user friendly visualizations.
• Collaboration: Strong interpersonal skills and an ability to work cross-functionally with a wide range of stakeholders.
• Action orientation: A clear bias for action and ability to act without being told what to do, takes full ownership over work and seeks help and input when needed.
• Passion for clients - Is incredibly passionate about our clients and our products.
• System Experience - Any Experience with business intelligence tools and exposure to programming languages and data analytics frameworks (Python, pandas, numpy) is an asset.

Why Wealthsimple?🤑 Competitive salary with top-tier health benefits and life insurance📈 Retirement savings matching plan using Wealthsimple Work🌴 20 vacation days per year and unlimited sick and mental health days📚 Up to $1,500 per year towards wellness and professional development budgets respectively 🛫 90 days away program: Employees can work internationally in eligible countries for up to 90 days per calendar year 🌎 A wide variety of peer and company-led Employee Resource Groups (ie. Rainbow, Women of Wealthsimple, Black @ WS) 💖 Company-wide wellness days off scheduled throughout the year
We’re a remote-first team, with over 1,000 employees coast to coast in North America. Be a part of our Canadian success story and help shape the financial future of millions — join us!
Read our Culture Manual and learn more about how we work.
DEI StatementAt Wealthsimple, we are building products for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. 
Accessibility StatementWealthsimple provides an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs.