Client Insights & Business Intelligence – Data Analyst

Company Description

Whatever your area of expertise, you will find a range of career opportunities at Clifford Chance. And wherever you’re heading, Clifford Chance is where you can be true to your ambitions.

Our firm, work and people span jurisdictions, cultures and languages. In a world where commercial success increasingly relies on globalisation, we offer clients a truly international perspective, and we offer our people a rewarding and stimulating career.

We're proud of our approachable, friendly and team-based way of working. Highly professional and self-assured, with an entrepreneurial streak, our people are more than happy to share their expertise and knowledge.

Job Description

Clifford Chance is one of the world's leading law firms, helping clients achieve their goals by combining the highest global standards with local expertise. The Firm has unrivalled scale and depth of legal resources across the three key markets of the Americas, Asia and Europe and focuses on the core areas of commercial activity: capital markets; Corporate and M&A finance and banking; real estate; tax, pensions, and employment; litigation and dispute resolution, through the lens of its leading position across a number of strategic sectors.

The Firm operates through committees to steer the Firm's decision making to align with our global strategy. The Clients, Markets and Products Committee is designed to focus on "One Firm" client centric growth which is co-led by the Global Clients, Markets and Products ("CMP") Partner and Chief Client Officer ("CCO"). The stated aim is to create a "clients first" culture and ensure we collaborate around our clients to deliver the highest quality legal services from practice area, product and sector specialists.

The Data Analyst role is a key role within the Client Insights & Business Intelligence (CIBI) team, which will support the Global Head of Client Insights & Business Intelligence and the broader Client & Market Development (CMD) function. The role will have a particular focus on analysing and interpreting data to provide actionable insights that support data-driven decision processes, optimize client engagement, and drive business growth. 

This role will include working on complex data models, while also acting as a subject matter expert in reporting (e.g. Excel, PowerBI) and drive the adoption of analytics and reporting best practices and standards across CMD.

The Data Analyst will collaborate with various business professional departments and practice areas including; Business Development (CMD), Brand and Marketing (BCM), Knowledge (KETL), Finance and IT (general systems, legal technology and data science) to align client and business intelligence efforts with wider Firm goals.

You will be responsible for

Complex Data Models

• Responsible for identifying opportunities to use data to support business development decision-making, creating and maintaining complex data models. These models will help us gain insights into market trends, opportunities for growth and profitability, and enhancement of client experience and behaviour.
• Conduct in-depth data analysis to identify trends, patterns, and correlations relevant to our clients, market and products.

Data collection

• Support the collection, analysis, and interpretation of business data, ensuring its accuracy and consistency, including  data pre-processing, transformation, and quality checks to prepare it for analysis.
• Establish and maintain data governance standards to ensure the accuracy, consistency, and security of data assets.
• Proactively find new data points and spot opportunities to engage in new analysis in support of business development.

Visualisation

• Create interactive dashboards that visualise key insights, performance metrics, and KPIs to enable executive leadership and stakeholders to make data-driven decisions.
• Evaluate and recommend tools and technologies that enable efficient data collection, analysis, and reporting.

Lead Scoring and predictive models

• Provide support in the development and implementation of lead scoring models that help identify high-value opportunities.
• Work with the data science team on predictive analytics models to gain more accurate insights on cross-selling and upselling opportunities, optimise campaign management and identify buying behaviours.

Client feedback and listening

• Conduct statistical analyses on client, matter and secondee survey responses. Analyse client satisfaction ratings, identify trends, and correlate them with specific practice areas, sector or clients.

Qualifications

• Bachelor’s degree in Data Science, Statistics, Computer Science, or related field.
• Experience with complex data modelling and statistical techniques.
• Strong knowledge of SQL, Power BI and/or Tableau
• Ideally, you'll have worked in a large global organisation. Law firm experience is desirable but not essential.

Skills:

• Analytical mindset with attention to detail.
• Excellent communication skills to collaborate with different stakeholders.
• Ability to translate complex concepts into actionable data insights within the context of the Firm.
• Ability to manage multiple projects simultaneously and prioritise work effectively.
• Passion for leveraging data to drive strategic decisions.

Additional Information

At Clifford Chance we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age.  This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm. Find out more here.