UX Researcher-Global E-commerce-Thailand

Responsibilities

About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.

About the Team
Monetization Office is the strategic team of Douyin Group, providing support for Douyin Group's various business lines with the perspectives of strategy, user research, data science, macro research, etc., helping the business to grow more healthily and steadily at all stages, and becoming the most reliable strategic partner.

-Work closely with cross-functional leads to deeply understand the needs of E-commerce consumers, merchants, and influencers in the Thailand market.
- Collaborate with stakeholders to identify the key research questions that will help shape the E-commerce product strategy in Thailand.
- Identify and create the best research methods based on the question, timeline, and resourcing.
- Design and implement research, synthesize findings into practical and impactful insights to help stakeholders make decisions.
- Measure and track how product changes affect user behaviors and attitudes over time, reveal the key reasons with solid data rationale.
- Initiate foundational research and gather insights from relevant industries to help stakeholders explore the possible solutions to challenging long-term product questions.

Qualifications

Minimum Qualifications
-Minimum 3 years of experience in UX research, preferably in the E-commerce/tech industry.
-Experience using both qualitative and quantitative research methods, such as: usability studies (remote/in lab), focus groups, interviews, concept tests, diary studies, surveys, data analysis, A/B testing, etc. Be able to conduct interviews/design questionnaires in Thailand.
-Great written and spoken communication skills to influence product partners and major company decisions.

Preferred Qualifications:
-Bachelor's degree or above in Psychology, Statistics, Sociology, Marketing Research, Economics, International Trade, or other related fields.
-Ability to work independently with limited supervision and take initiative to solve problems and learn new things.
-Ability to manage multiple projects at the same time in a fast paced environment.
-Ability to analyze large sample data with statistic tools, such as SQL, Python, R, SPSS.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.