Data Analyst Private Banking

Data Analyst IV (GJA 16)

Your role & work environment

As a Data Analyst at ING you will play a crucial role in the data-driven culture by supporting our segments, products and services Tribes. You will be responsible to support the decision-making process by delivering valuable insights to both your colleagues and our clients.

For this position you will join as a Data Analyst the Client Advice Team (CAT) of Private Banking with a focus on Customer and Employee experience (Cx Ex). There has never been a more interesting time to work at ING Private Banking. We’re on a journey that’s centered around our customers driven by smart, determined people and reinforced with digitization. We aim to be(come) the sparring partner of our clients for their wealth management and related decisions and become the preferred private bank for entrepreneurial people. 

Your key responsibilities

Translating the business needs into an analytical request:

• Hereby you will be discussing and challenging the needs and requirements with your stakeholders.

• While thinking along you already think a step further in terms of a feasibility analysis, setting realistic timelines, and cross-checking the data needs and availabilities.

• Based on this, you define a suitable approach and solution that fits the needs. These you communicate in a clear and transparent way to your stakeholders.

Go over to the execution phase, this by applying some advanced analytical skills, capabilities and techniques, some examples are:

• Getting to know all the data available, the different tools to query, visualize and analyse this data

• Executing an in-depth analysis on our customer data base to come up with answers to some specific questions or needs from the business

• Performing a customer behavior analysis

• Perform some recurrent analysis and reporting

After the analytical quest you communicate your insights and recommendations in an appropriate way to the stakeholders:

• This by applying the right visualization techniques.

• Adapting your storyline and message to the needs and context of your stakeholders.

• Communicating clear and on a convincing way your recommendations and next steps; while keeping aspects of GDPR, data sensitivity and confidentiality into account.

Finally, you also become the point of reference and the expert when it comes to Private Banking data:

• You develop a deep understanding of how the data relates to the business and can support it.

• You spot new opportunities and help defining the data needs of Private Banking to support our growth.

We look for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a Data Analyst you will also need to have following qualifications and competences:

• Master’s degree in Mathematics, Economics, Computer Science, Information Management, Statistics or alike, and/or equivalent experience of 3 years

• 2 years relevant experience in data analytics

• Experience in SQL is a must

• Experience with tools such as SAS, Cognos or Adobe are a plus; an interest in these tools is a must

• Be a team player

• Be analytical: extremely curious, constantly looking for an explanation; analyzing sharply, concise & to the point

• Take ownership on tasks assigned: you will be cultivating analytics within the bank

• Be able to influence and convince not only peers but also the stakeholders based on analytical results

• Good knowledge of English

We offer you 

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

• Personal growth & challenging work with endless opportunities to realise your ambitions

• An informal, dynamic environment with innovative colleagues supporting your endeavours

• A progressive and agile way of working, where new ideas are valued ahead of convention

Furthermore, within the Private Banking Client Advice Team as a Data Analyst, you can count on a range of opportunities to invest in your personal and professional growth with:

• Ample opportunities to participate in courses and trainings within the analytical domain

• Challenging, strategic and highly visible projects to support or take the lead in

• An environment that stimulates continuous learning and improvement, and the possibility to experience over time multiple different aspects within data analytics

We redefine banking. What about you?

We’re on a growth journey that’s centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!