AI Solutions Technical Evangelist

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Job Category

Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Are you passionate about Machine Learning (ML), Deep Learning, and Artificial Intelligence (AI)? Are you excited by the challenge of driving the production usage of ML and AI in the enterprise space beyond proof of concept (PoC)? AI is rapidly becoming a crowded space in the market, with multiple vendors ranging from hyperscalers to startups to incumbents. We’re looking for someone who is passionate and deeply excited about this field, who can help our customers navigate their AI journey and in return, represent the voice of the customers back to the product team. We want someone devoted to helping customers understand how AI can make a significant difference in their Salesforce workflows.

The Salesforce AI GTM team is looking for multiple Technical Evangelist positions at various levels throughout the United States. As a Technical Evangelist, with a focus on the Salesforce AI product portfolio, you will serve as a strategic advisor and expert in Salesforce products and platforms for the company’s largest and most complex enterprise customers. As a Technical Evangelist - AI Product GTM, you will become a deep product expert and work closely with our Sales and Product teams to ensure customer success. You will collaborate with Product Managers (PMs), as well as Marketing and Sales, providing guidance on customer engagements. You will develop technical content, reference implementations, and presentations to enable customers and partners to fully leverage AI/ML on Salesforce. Additionally, you will create field enablement materials for the broader Solution Engineering and Technical Evangelist team to help them understand how Salesforce AI can combine and coexist with other AI/ML solutions in the market and be productized into customer product architectures. This version maintains the original meaning while enhancing grammatical accuracy and readability.

Your Impact

Serve as a trusted advisor and thought leader by developing compelling, solution-specific messages and technical assets (e.g., customer success stories that break down tech stacks, technical presentations, how-to guides, templates, and recipes) to showcase Salesforce AI and technologies through public forums such as blogs, workshops, and events, as well as internal sales enablement assets.

Guide our customers, partners, and implementation teams on how best to execute digital transformation with the Salesforce platform using Salesforce AI. Establish trust with the customer’s leadership by promoting and implementing best practices. Work closely with Delivery Managers, Solution Architects, and directly with customers to architect technology solutions that meet their needs.

Architect solutions leveraging hyperscalers’ AI/ML services to deeply understand how customers may integrate Salesforce with available technologies from other vendors. Design potential solutions to optimize the use of Salesforce and its AI/ML capabilities.

Collaborate with the Business Values team, Competitive Analysis team, and Pricing teams to effectively communicate internally and externally how we are positioned in the market when used together with other AI/ML services.

Develop and support an internal Salesforce community of AI/ML Subject Matter Experts by capturing and sharing best practices and insights, fostering knowledge sharing and collaboration.

Serve as a key member of the Partner account team and Customer Success team, ensuring they are fully equipped to navigate customer conversations.

Act as a technical liaison between customers, solution engineering teams, and customer success by providing best practices and technical sales plays to ensure success for our customers.

Minimum Requirements

You should possess extensive technical experience with technologies related to artificial intelligence, machine learning, and deep learning. A strong background in mathematics and statistics is preferred, along with experience in building complex classification models. Familiarity with the ecosystem of software vendors in the AI/ML space is essential, as you will leverage this knowledge to assist Salesforce customers in their technology selection process.

Candidates must demonstrate excellent communication skills and possess strong technical expertise, enabling them to engage effectively with Salesforce customers at all levels, from executives to developers. While previous experience with hyperscalers is desirable, it is not mandatory if you have a proven track record in building large-scale solutions.

In this role, you will have the opportunity to work directly with customers, partners, and internal Salesforce teams, influencing their roadmaps and driving innovation.

If you are passionate about innovating, enjoy solving complex problems, and thrive on the cutting edge of technology, we would love to have you on our team!
 

• 5+ years enterprise architecture or consulting experience working on deployment teams throughout the project lifecycle, ideally using Agile development techniques

• Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative subject area. Equivalent demonstrable work experience in lieu of a degree will be considered

• Proven track record of successful delivery on AI features in customer projects within CRM space.

• Strong application design and development skills combined with strong data, integration, and security architecture skills

• Excellent communication and presentation skills, equally comfortable with crafting emails as leading a white-board discussion with customers or delivering a technical presentation. Able to effectively present and defend a point of view to a variety of audiences

• Proven ability to analyze, design, and optimize business processes via technology and integration

• Ability to convey and convince customers of best practices at various levels within a large organization

• Open to travel as some travel may be required depending on the customer requirements

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred Requirements

• Familiarity working with CI/CD tools (Git, Jenkins, Ant etc.)

• Broad knowledge of Service Cloud, Sales Cloud, Data Cloud and/or Experience Cloud is helpful (including native config, Apex, LWC, VisualForce)

• Data modeling and cloud architecture

• Data Warehouse and Analytics

• Integration technologies and experience with web services (REST & SOAP, JSON & XML, etc.)

• Performance and scalability architecture

• Strong Enterprise Architecture background 

• Specific industry vertical focus/experience will be beneficial.
   

Desired Certifications 

Highly beneficial to have any Salesforce product certifications prior to joining:

• Salesforce Certified OmniStudio Developer

• Salesforce Certified OmniStudio Consultant

• Salesforce Certified Industries CPQ Developer

• Salesforce Certified Industries Order Management Developer

• Salesforce Certified Administrator/Advanced Administrator

• Salesforce Platform Developer / Platform App Builder

• Salesforce Certified Service Cloud Consultant

• Salesforce Certified Sales Cloud Consultant

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $210,490 to $281,610.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.