Solutions Engineer

About Us: Encord is a London-based startup building a comprehensive training data solution for computer vision AI applications. Our mission is to enable companies to unlock the power of AI while retaining 100% control of their data. In 2021 we raised $20M from top investors including CRV, Y Combinator Continuity, the Harvard Management Company, top industry executives, and other leading Bay Area investors. Started by ex-computer scientists, physicists, and quants, we felt first hand how the lack of tools to prepare quality training data was impeding the progress of building practical AI. AI feels to us like what the early days of computing or the internet must have felt like, where the potential of the technology is clear, but the tools and processes surrounding it are terrible. We have devised a unique methodology for automating the tasks related to preparing quality training data, in effect turning the training data problem into a data science problem.

The Role:
As a Solutions Engineer at Encord, you will be working closely with customers to understand their requirements, gathering feedback, and providing technical inputs to the engineering team. You will be a focal point between the commercial and technical teams at Encord. Some of your responsibilities include:
-Support technical customer onboarding including running technical onboarding session, import data and labels onto our platform and enable customer to export their data 
-Be the face of our engineering team in front of our customers and the first line of defence of our technical customer support
-Work alongside the commercial teams during the entire customer lifecycle and support with your technical knowledge
-Work with the Sales & ML team to prepare and set up product demos 
-Support the team with product feature requests

About you:
-1+ years of experience 
-A good understanding of using Python SDKs, APIs, and cloud integrations is needed.
-High attention to detail with a customer first mindset
-Ability to estimate the scope of bug fixes and help debug code based on, e.g., stack traces from customers.
-Deal-driven attitude with the ability to work well under pressure
-Beneficial if you have previous experience in a fast paced B2B startup
-Previous experience as a Solutions Engineer is a plus

What We Offer:
-Competitive salary and equity in a hyper growth business
-25 days annual leave a year + public holidays
-Fast paced learning through direct hands on experience
Encord offers a unique opportunity to be part of a startup with a clear mission and vision. You will get to explore and build services enterprise AI use cases across many different industry verticals such as healthcare, surveillance, retail, and agriculture.
Our work is at the cutting edge of computer vision and deep learning, which also includes working on solving unsolved problems within those fields.