Tamr Technical Support Engineer
Cambridge, Ma or Remote
Tamr
Tamr solves the hard problem of enterprise-wide golden record creation with an AI-first MDM approach to data mastering and enrichment.We are looking for a Technical Support Engineer to join our team and support our customers in getting the most out of Tamr’s AI-driven data products and mastering solutions. This individual must have excellent troubleshooting, debugging, and problem solving skills. He or she will be responsible for identifying root causes of problems, identifying dependencies, and then using their proven software development skills to deliver corrected software code.This individual must also be able to interact with other teams and customers in a professional manner as the job involves providing the back-line of support for escalated software issues.
Responsibilities for Technical Support Engineer
-Respond to customer inquiries and assist in troubleshooting and resolving issues-Attend virtual meetings with clients to analyze, troubleshoot and diagnose problems-Coordinate with other internal teams (professional services, software engineering, customer success) to get customers unblocked as quickly as possible-Assist in creating documentation on troubleshooting and how-to-guides
Qualifications for Technical Support Engineer
-Masters (preferred) or Bachelor's degree in computer science, engineering, or equivalent field-1+ years of experience in a technical role, either as a software engineer or technical customer support engineer-Professional written and interpersonal skills, which are essential when communicating with customers and clients-Proven ability to handle complex, open-ended problems-1+ years of proven programming skills, preferably in Python-1+ years of proven experience with Linux system administration, including shell scripting
Other Preferred Qualifications
-Familiarity with cloud architectures and technologies (AWS, GCP)-Familiarity with Java, Kotlin, and/or Javascript-Familiarity with version control software such as git-Familiarity with SQL or other relational databases
Technologies we use:-Multi-cloud (GCP/AWS/Azure)-Git, GitOps, Terraform, Ansible-Kubernetes, Helm, Istio, Docker-Big Data Technologies (BigTable/HBase, Dataproc/Databricks/Spark)-PostgreSQL, BigQuery, Snowflake, Synapse, SpannerJava-Python, Kotlin-Jenkins
Tamr provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
* Salary range is an estimate based on our AI, ML, Data Science Salary Index 💰
Tags: Ansible Architecture AWS Azure Big Data BigQuery Bigtable Computer Science Databricks Dataproc Docker Engineering GCP Git HBase Helm Java JavaScript Jenkins Kubernetes Linux Machine Learning PostgreSQL Python RDBMS Shell scripting Snowflake Spark SQL Terraform
Perks/benefits: Career development
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