Senior Software Engineer

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.

WHO WE ARE  

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.    

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.   

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.   

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!  

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter.   

TITLE: Senior MLOps Engineer 

MLOps (Machine Learning Operations) is a specialized role that focuses on the development, deployment, monitoring and continuous improvement of AI/ML applications and services. An MLOps Engineer plays a critical role in ensuring that our AI platforms are highly available, integrated correctly into business processes and deliver continuous value. 

WHAT YOU’LL DO 

• You will be a contributing member of the MLOps team, as well as be responsible for designing, implementing, and maintaining the infrastructure and automation processes which form the foundations of Duck Creek’s AI and Machine Learning platforms. 

• You will be an evangelist of DevOps principles and enable our application development teams to deliver new features to our clients in a robust, secure, and streamlined manner. You will enable teams to “shift left” and ensure Duck Creek stays ahead of its competitors by providing a bleeding-edge platform upon which it delivers its products and services. 

• You will take ownership of our infrastructure-as-code configurations, CICD pipelines, Kubernetes manifests, automation scripts, and be responsible for ensuring that our cloud platforms are secure, resilient, and scalable. 

• You will support defining Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for platform components and the application of monitoring technologies to ensure we meet them. 

• Our current platform stack includes: Cloud infrastructure hosted in Microsoft Azure, Infrastructure-as-code via Terraform and PowerShell/Bash scripts, CICD pipelines using GitHub and Azure DevOps, Applications hosted in Kubernetes (AKS), and observability provided by Grafana Cloud. 

• Communicate and collaborate effectively with cross-functional teams across different time zones and regions. Encourage a culture of collaboration, knowledge sharing, and continuous improvement within the team. 

WHAT YOU’VE DONE 

• 7+ years experience in software development. 

• 3+ years of commercial experience in an DevOps, SRE (or similar) role. 

• Bachelor’s degree or relevant experience. 

• In-depth knowledge of Microsoft’s Azure cloud technologies and hands-on experience in maintaining enterprise-grade platforms as part of a team. 

• Demonstrable experience in deploying, patching, and maintaining Kubernetes clusters and associated toolsets. 

• Experience in authoring and maintaining infrastructure-as-code configurations in Terraform. 

• Experience in building CICD pipelines in a relevant framework with Azure DevOps. 

• Experienced in authoring automation scripts using PowerShell and Bash. 

• Comfortable using the command line and CLIs. 

• Experience of identity management in Azure Active Directory and implementing Role-Based Access Controls (RBAC). 

• Experience of authoring and maintaining Helm charts. 

• Familiarity with GitOps principles. Hands-on experience of Argo Workflows is desirable. 

• Ability to independently gather technical requirements and formulate a plan to deliver them. 

• Confidence in analyzing and questioning the assumptions and justifications behind technical specifications/implementations, with an open mind to considering alternative approaches which may be a better fit. 

• Willingness to share out-of-hours on-call responsibilities with the team. 

• Be an evangelist of DevOps principles who strives to enable teams to perform to the best of their ability. 

WHAT ADDITIONAL INFORMATION YOU MAY WANT TO KNOW: 

• Work Authorization: Legally authorized to work in the country of the job location.  

• Location: You will be allowed to work remotely in India. 

WHAT WE STAND FOR: 

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status. 

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead. 

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/ . 

Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com . 

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.