Client Services Analyst – Data Operations

Why Nasdaq

When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

This is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup (at least 2 in office days per week).

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.

What You Will Do

The Client Services Analyst is responsible for providing efficient and high quality client services to financial institutions. Provides pre-sales and post-sales service to clients. Responsible for continuing development and improvement of the client services with the overall objective of shortening the client response time and increase service quality. This position is responsible for both technical and non-technical support

• Interpret, normalize, and reconcile data from third parties and/or Solovis clients

• Input manager estimates, transactions, investments and market values into the Solovis environment from manager statements or data portals

• Monitor daily tasks from our business process management system

• Lead client communication and data support as needed

• Improve marketable fund transparency through 13-F detail and direct transparency

• Assist with loading additional data sets to support client reporting needs

• Understand client fund structure and operations to make appropriate data decisions and recognize data discrepancies

• Handle client issue resolution

What We Expect

• Bachelor’s degree in Business, Finance, Economics, Accounting, or a related degree

• Excellent written and verbal communication skills

• Excel skills (vlookup, match, index, sumifs, etc.)

• Basic finance knowledge or desire to learn

• Strong interpersonal skills, self-motivated, strong desire to learn, and adaptable to a fast-paced evolving environment

• Amenable working on a night shift schedule; and at least twice a week in the Nasdaq office at Bonifacio Global City, Taguig

• Fresh Graduates are welcome to apply

People who enjoy this job are:

• Detail-oriented

• Good with numbers

• Analytical

• Familiar with or comfortable learning investment reporting (including accounting, performance, exposure, liquidity, etc.)

• Familiar with or comfortable learning the investment management landscape (investment managers, investors, alternative investments, third-party vendors, and data providers)

• Comfortable working independently or in a team environment

• Comfortable speaking to clients and handling issue resolution

• Eager to learn

Does It Sound Like You?

Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and discover why Nasdaq Manila is Great Place To Work certified!

Come As You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.