Manager, Data Analytics

About the role:

The Global Product Management (GPM) organization is responsible for business performance of all research products. The Client Retention Analytics (CRA) team is part of Global Product Management. CRA performs analysis related to all aspects of Gartner’s Research. This includes client value drivers: Research content, research interaction, and the research role in conferences and events. CRA also supports the Research & Advisory (R&A) organization by enabling and performing analysis centrally ranging from retention deep dives, associate performance analytics, budget and financial analysis (in partnership with the finance organization), client demand sensing. 

We are looking for a proven, highly analytical problem solver to be part of our growing team. This person will be a “player/coach” who is comfortable rolling up their sleeves to “get the job done” as well as effectively leading a group of associates to deliver on major strategic initiatives like Data Science driven understanding of retention decline, Cross Team NCVI partnership on prioritization of actions that drive high retention, standardizing retention analysis and insights across all R&A practices, etc.  

This Manager, Retention Analytics, will work with various R&A practices as well cross function partners from Services, Sales and Products to develop a robust understanding of factors that influence retention and actions that can help improve it. This is an exciting opportunity to be hands-on in our efforts to define a clear path to even higher retention and revenue levels for Gartner.

What you will do:

• Develop a robust framework of retention analytics to derive actionable insights for the R&A organization

• Standardize the presentation and communication of complex analyses through automation

• Partner with the data science team as well as other cross-functional teams from sales, service, products and R&A to develop retention improvement plans

• Partner with operations leads on various R&A practices to ensure standardized execution on retention improvement plans

• Lead and mentor a team of analysts to drive cutting edge analytics

• Strategic initiatives: Act as the analytics lead for key company wide strategic initiatives

• Stakeholder management & communication: Build deep and lasting relationships with stakeholders across the Research & Advisory organization as well as other functional areas

What you will need:

• Experience: 8-10 years of progressive business experience involving data analytics, project management, executive presentations and independent thought leadership. Experience in Python and relational DB (SQL, NoSQL, etc.) & hands on experience in using PowerBI is required

• Education: Bachelor’s Degree required. Degree with a concentration in finance, statistics, data science, mathematics, engineering, computer science, or operations research preferred

• Exceptional problem solving: Proven track record of solving complex problems, thinking creatively, and using data to tell a story to influence senior level stakeholders. Demonstrated thought leadership with high business impact throughout career

• Success in fast-paced environments: Track record of success in fast-paced environments with competing and continuously evolving priorities

• Leadership: Has successfully engaged teams and key stakeholders across business functions and at all levels of the organization in the past

• Collaboration: Strong collaboration and influencing skills in a highly matrixed environment

• Communication: Outstanding verbal and written communication – structured, engaging and compelling

What you will get:  

• Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!

• Collaborative, team-oriented culture that embraces diversity 

• Professional development and unlimited growth opportunities

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Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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