Sr. Director, Agile Product Owner- LLM Ops

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$135,700.00 - $223,900.00

Target Openings

1

What Is the Opportunity?

Travelers is seeking a Sr. Director, Agile Product Owner to lead a team to deliver capabilities/solutions in an agile way. In this position, you will act as a voice of the end-user to guide day-to-day work of a smaller scale team, focusing on achievement of defined outcomes versus defining how the work is completed. This role requires a deep understanding of AI/ML technologies, strong project management skills, and the ability to collaborate with cross-functional teams to deliver innovative AI solutions that align with our business objectives.

What Will You Do?

• Define and communicate the product strategy for enterprise LLMOps in alignment with the company’s overall AI strategy; Articulate team goals and strategy effectively to Senior Leadership, key stakeholders, Circle Leads and team members.
• Define, prioritize and ensure a ready backlog of work for a smaller scale product team working with Agentic Frameworks, Large Language Models and Generative AI solutions, and enterprise best practices.
• Effectively manage a backlog of deliverables and capabilities for applications that leverage AI as well as 'test and learn'/experimentation targeted at defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed.
• Proactive and self-motivated, with a strong sense of ownership and accountability.
• Act as voice of the end-user; have a deep understanding of and respond to customer feedback ensuring needs and requirements are clearly defined; ensure teamwork product meets defined acceptance criteria.
• Own team backlog, including prioritization and refinement; Make trade-off decisions to maximize value.
• Optimize the flow of value by setting objectives and key performance indicators (KPIs) for solutions.
• Inform and participate in business readiness; understand the impact of change, implement the approach to manage adoption and mitigate resistance.
• Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments; Look for opportunities for continuous team and process improvement.
• Partner with Circle Leads and peers to effectively communicate resources required to achieve defined business outcomes.
• Share best practices across teams to ensure alignment and consistency in ways of working within a value stream.
• Foster an innovative, inclusive and diverse team environment, promoting positive team culture, encouraging collaboration and self-organization.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s degree preferred.
• Four years of experience in Agile product management preferred.
• Four years of work experience within the discipline being supported (e.g.: Claim, Risk Control, Technology, Project Management, Production, Application Development, etc.) preferred.
• Proven experience in driving strategy for AI/ML products.
• Excellent project management skills, with the ability to manage multiple projects simultaneously.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Knowledge of AI/ML frameworks, tools, and technologies (e.g., TensorFlow, PyTorch, Kubernetes, etc.).
• Strategic thinker with a passion for AI/ML and its potential to drive business value.
• Detail-oriented and highly organized, with a focus on delivering high-quality results.
• Proactive and self-motivated, with a strong sense of ownership and accountability.
• Five years of experience articulating and translating business strategy, product vision, and analysis for a product preferred.
• Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment. Infuse Agile principles, practices and methodologies to achieve team success.
• Product Mindset: Focus on defining a product value proposition that aligns with and supports the circle/value stream objectives and which is the north star for the team
• Influence: Ability to influence behaviors of leaders at all levels and without traditional hierarchy.
• Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team.
• Communication: Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience.
• Collaboration: Expertise working with others in a cross-functional multi-team environment.
• Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development

What is a Must Have?

• Five years of work experience in related field required.
• Five years of experience motivating/influencing teams required.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. 

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.