Technical Implementation Specialist

Company Description

Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize in-store and online pricing, marketing, and operations initiatives. Our Commerce Execution Suite is available globally. 

Job Description

Wiser is the leading provider of actionable data for better decisions. Wiser collects and analyzes online and in-store data with unmatched speed, scale, and accuracy. The Wiser platform then blends these insights with advanced workflow software to drive business value for brands and retailers. Using a unique combination of data science and human validation, Wiser offers integrated solutions for every aspect of retail, all in one place. Essential Functions Wiser is looking for a talented and passionate Technical Implementation Specialist colleague to join our team. As part of our online price intelligence operations team, you will be responsible for onboarding new and supporting existing eCommerce clients. On a daily basis, you will come up with creative solutions to complex problems and learn new skills to complement your existing abilities. Some of the interesting challenges you'll be facing are learning the idiosyncrasies of Wiser bots, utilizing Python to identify efficient methodologies, and balancing multiple tasks at one time.

This is an evening shift job and will require working in the following time shifts based on Daylight Saving Time (Refer: Daylight saving time in the United States)

Time:  5:30 PM IST to 2:30 AM IST

RESPONSIBILITIES:-

•  Handle any minor/major operational tasks in a timely manner.
•  Ensure the ongoing functionality of customer systems monitoring the system, jobs, import, and export processes.
•  Become a backend/database expert for our price intelligence product.
•  Assist in troubleshooting product issues.
•  Assist the customer engagement team with system administration by processing requests to update and maintain various data points.
•  Set up and maintain an interactive dashboard for clients to review results.
•  Act as QA and review code when fixes or code changes are made.
•  Partner with software developers, customer engagement, and sales teams to deliver mission-critical market intelligence to Wiser’s eCommerce customer portfolio.
•  Develop and implement processes, procedures, and tools to continuously improve operational efficiency, customer satisfaction, and goal attainment for our customers.
•  Help to develop, document, and implement support processes and metrics for the team on Confluence.
•  Maintain regular and reliable work attendance.

Qualifications

•  BA/BS degree in Computer Science or related field
•  Good working knowledge of the internet (advanced searching capabilities)
•  Strong analytical skills
•  Strong problem-solving and communication skills
•  Organized with attention to detail, professional attitude, and dependable
•  Ability to work independently, multi-task, and thrive in a fast-paced environment
•  2+ years of experience writing code in Python required
•  Experience using SQL/NoSQL to retrieve data preferred
•  Experience with version control/Github preferred
•  Experience crawling, parsing, and reporting large datasets preferred
•  Bash scripting experience in UNIX/Linux environment preferred

Additional Information

EEO STATEMENT 

Wiser Solutions, Inc. is an Equal Opportunity Employer and prohibits Discrimination, Harassment, and Retaliation of any kind. Wiser Solutions, Inc. is committed to the principle of equal employment opportunity for all employees and applicants, providing a work environment free of discrimination, harassment, and retaliation. All employment decisions at Wiser Solutions, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, family or parental status, disability, genetics, age, sexual orientation, veteran status, or any other status protected by the state, federal, or local law. Wiser Solutions, Inc. will not tolerate discrimination, harassment, or retaliation based on any of these characteristics. 

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