Associate Data Operations Analyst

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources

Job Description:

We’re looking for an Associate Data Operations Analyst to join our Information Systems team at MBPS. In this role, you are expected to provide support for the different data integrator applications, which provide data to the different functional and downstream systems of the Canadian Segment. This role conducts troubleshooting on production incidents, analyzes root cause, and recommends fixes to the Development Squad.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

• Responding to and addressing batch failures, determining root cause
• Reporting details of the failures and subsequent actions
• Engaging other teams as required
• Escalating to secondary on-call resource when necessary
• Proper handover to onshore support daily
• Recommend ways to optimize the performance and make improvements to batch processing

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Information Technology or related field.
• At least 3 years of relevant experience
• Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
• Amenability to work on morning schedule with flexibility to where required
• Experience in supporting data movement using technologies and tools such as Informatica PowerCenter, SQL Server Integration Services, CAWLA
• Has the ability to analyze the impact of an incident and communicate to the different teams
• Working knowledge in data warehousing, including data mapping and transformations
• Experience in SQL Programming, analyzing complex queries, tables, view, and procedures
• Clear, concise, tactful communication skills

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement