Senior Loyalty Analyst

Job Description

Looking for new opportunities in your career? Wherever you’re heading, let’s go there together. 

Maybe you’ve stopped by for a coffee, fueled up your car or grabbed something to eat on the go. Then you know Circle K’s mission. Making everyday life easier for people all over the world. We’ve grown into a successful global company with over 17,000 stores in 29 countries, serving more than 6 million customers each day. An important part of the business has always been our customer loyalty program, which now is positioned for even greater growth and development in Europe and globally. 

Circle K Business Centre in Riga, Latvia is looking for a new colleague to join our exciting journey and become the data analysis expert of our loyalty program as: 

SENIOR LOYALTY ANALYST

(this position is temporary for 1,5 years)

As a member of the Global Data & Analytics Team, you will be an everyday partner with the European Loyalty team centrally and across business units. In this role you’ll be responsible for doing data analysis and delivering insights into one of the top customer loyalty programs globally. You will have a unique opportunity to get to know our business through our data, influence how this program develops, and grow and learn professionally. 

Main responsibilities: 

• Work closely with Loyalty Managers and our Loyalty Analytics team to do data analysis and provide fact based actionable insights into our CRM communications (all direct marketing efforts including e-mail, SMS, and push notifications);

• Devise and implement Customer Science and Automation work such as Customer Segmentations, Personalization, Churn Prevention, Fraud Detection, Customer Lifetime Value into the Loyalty Analytics ecosystem;

• Independently carry out ad-hoc analytical support to business stakeholders to achieve key business objectives and to guide and support data-driven decision-making using test and control analytics, dashboard analytics, benchmarking, statistical concepts, and financial measures;

• Facilitate best practice sharing and contribute to automation and improvement of existing processes.

Main requirements: 

• A higher education in an analytical or financial discipline like Mathematics, Statistics, Computer Science, Financial Economics or similar;

• 1+ years working experience in applied analytics for solving business problems;

• Experience with BI and analytical tools (Power BI, Tableau, Azure, Databricks or similar); 

• Some experience with query processing languages (SQL, PySpark);

• Strong analytical skills;

• Excellent communication skills in English, (both verbal and written) to communicate with Business Units and colleagues in Europe and USA;

• Experience with statistical analysis languages will be considered as an advantage (e.g., R, Python). 

Personal qualities: 

• You think analytically, creatively, and pragmatically;

• You’re comfortable with new and changing technology, and responsive to different business needs;

• You’re a problem solver and you like to create, but you also appreciate that sharing your work makes us all better;

• You’re curious and like to learn, both within business and technology;

• You can interpret and translate complex information into understandable, compelling, and actionable insights;

• You’re able to collaborate and share across geographies and with stakeholders at different levels;

• You have a strong commercial mindset and are always looking for opportunities to strengthen our business. 

What you can expect from Circle K: 

• Monthly salary starting from 2500 EUR gross (based on your qualifications and experience);

• Covered tariff plan for your mobile phone;

• Health insurance;

• Employee discounts in our stores;

• Hybrid work environment with office located in Riga, Latvia;

• Dynamic and international work environment with great and supportive colleagues around;

• High potential to make a difference with continuous development driven by challenging and interesting goals. 

Interested? 

We encourage you to apply by 20th of November, 2024.

We are looking forward to your application! 

We know great companies are built from within, by great people like you. Come grow with us! 
  

Circle K Business Centre SIA 

PVN Nr: LV40103511774 

Duntes iela 6, Rīga, Latvija LV-1013