Customer Success AI Engineer

SUMMARY

We’re looking for a Customer Success AI Engineer to join our Customer Success team. You will be the Rasa expert that our Enterprise customers will collaborate with as their trusted partner to accelerate their adoption of Rasa’s solutions with project deliverables throughout the term of the residency. You will be reporting to the Manager of Customer Success and Technical Support Engineering.

We are hiring for this position in the USA - East Coast

We cannot provide authorization/visa sponsorship for the US.

ABOUT THIS ROLE

Enterprise companies choose Rasa Professional Services to get access to product experts, accelerate time to market, and ensure project success. As a Customer Success AI Engineer, you'll make an impact on your team by:

• As part of Rasa’s customer support engineering team, work on site with our customers’ architects, developers, and operations staff to design, implement, and run Rasa deployments

• Serve as the customers’ go-to-resource for handling all Rasa-related projects and issues

• Provide proactive, consultative advice to help optimize the performance of our customers’ Rasa deployments

• Help champion an environment for ongoing strategic customer success

• Document customer feedback and share with Rasa’s product and engineering organization

• Participate in Rasa internal training and education sessions

POSSIBLE GROWTH PATH

Starting as a Customer Success Engineer, there is a clear path for growth within our company. With demonstrated success and expertise, you may have the opportunity to move into the Resident AI Engineer position in the near future. This transition depends on various factors, including our customers' request for a Resident AI Engineer.

ABOUT YOU

• Deep technical expertise in Rasa and conversational AI development as well as on-premise infrastructure management

• A minimum of 5 years professional work experience with Rasa or equivalent

• Leadership or managerial experience in major transformation efforts involving significant process, organizational and technology change

• Experience serving as part of a key customer leadership team, working with technical and business decision makers

• Ability to act as an industry encouraging leader in both customer meetings and public settings

• You will be working from the USA - East Coast to have overlap with our teams in Europe and clients in the West Coast, USA

Please keep in mind that we are describing the background we imagine would best fit the role. Even if you don’t meet all the requirements, yet you are confident that you are up for the task, we absolutely want to get to know you!

WHAT YOU CAN EXPECT FROM US

• Flexible hours and a dedicated remote budget

• A stipend for professional development fund & 6 paid education days to help you grow within your role

• Unlimited PTO

• A Macbook, and other tech to help you to do your job

• We have regular remote team events, as well as a company-wide offsite annually

• Health benefits (USA only) // Vitality Health (UK only) // Private Health optional (Serbia Only)

You can find more information about our benefits per location here: Rasa Perks & Benefits

💡 FREQUENTLY ASKED QUESTIONS

You can find answers to FAQs from candidates about this role specifically on our RAI FAQs sheet.

ABOUT US

Rasa is a leader in generative conversational AI, enabling enterprises to build and deliver next-level AI assistants. Merging a state-of-the-art engine with a user-friendly no-code UI, Rasa offers an open and adaptable platform that perfectly aligns with business logic. This innovative approach makes Rasa a reliable and trusted choice for enterprises seeking to enhance customer interactions while reducing costs. Rasa is privately held with funding from StepStone, PayPal, Accel, Andreessen Horowitz, Basis Set Ventures, and others. The company was founded in 2016 and is remote-first with a global presence.

Rasa is an equal opportunity employer. We are still a small team and are committed to growing inclusively. We want to augment our team with talented, compassionate people irrespective of race, color, religion, national origin, sex, physical or mental disability, or age.

Please be mindful of the hiring location(s) listed.

You must be located in and a resident of the location(s) listed for us to proceed with your application.