Marketplace Optimization Data Analyst

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities.

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

Job Description

As our local market rapidly expands into new cities, verticals, partnerships, and pilot initiatives, the core of our operations relies on constantly optimizing the balance between supply and demand. Every day changes challenge our core operations and create a need to address new aspects to improve our ground operations. Therefore, we are growing our marketplace optimization team. 

We are seeking a highly experienced and innovative analyst who can bring advanced analytical techniques to our team. Your expertise with large datasets and deep understanding of field operations dynamics will drive impactful insights for our growing operations. In this role, you will play a crucial role in ensuring efficiency to the core operations of our organization.

As couriers at Wolt have complete freedom to choose when to go online and which tasks to approve, their behavior affects our overall levels of service and metrics. Optimizing and molding their behavior via analytical insights is an everyday, game-changing mission. For this mission, amongst other things, you will be developing and optimizing payment models, researching challenges and opportunities in our day-to-day operations, raising flags and providing analytical insights to other operations teams.

What you’ll be doing:

• Monitor and analyze core operational KPIs (courier income, task acceptance rate, delivery times, efficiency, etc.)
• Conduct data analysis to derive meaningful insights and trends that go beyond surface-level observations
• Implement strategies to enhance efficiency and reduce costs.
• Develop processes & tools to balance between KPIs and find optimization opportunities.
• Design, build, and monitor courier payment models that are fair and lucrative for couriers while aligning with business goals.
• Support our geographic expansion over the country as well as our expansion into new product lines and business projects. 
• Collaborate with other teams locally and globally - such as product, global operations, and analytics.

Qualifications

• 3+ years of hands-on experience as a business analyst or similar role.
• Proficiency in data analysis and advanced data analysis tools (e.g. SQL, R/Python, BI Tools).
• Strong analytical and problem-solving skills.
• Thorough and organized - you accomplish tasks with all ends tied and have great attention to detail.
• Attitude - proactive person who takes ownership beyond the obvious.
• Problem-solver approach - a team player with the ability to work with stakeholders, translating their needs into requirements, and implementing the right solution.
• Strong communication skills - you’re a team player who knows how to communicate and collaborate with others.
• Fluent in Hebrew and English as you will be working with different teams locally and globally.

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!