Analytics Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What do you need to know about the role:

This is an exciting opportunity for those looking to make an impact in the fintech and payments sectors while contributing to the global expansion of an industry-leading brand. The role is based in Singapore and reports directly to the Vice President of Cross-Border Trade.

Job Description:

Your way to impact:

We are seeking a results-oriented and analytical professional to join our newly set up Cross-Border Trade Business team.  The ideal candidate will use data-driven insights to help drive business priorities and support operational execution. This role combines deep analytical expertise with a strategic mindset, enabling the business to stay ahead of market trends, regulatory shifts, and technological advancements in global payments.

In your day-to-day role you will:

• Data & Analysis: Deliver high-impact, data-driven insights in cross-border payments to shape strategic decisions and influence business outcomes at the executive level. Utilize advanced data modeling and analytical tools (such as SQL, Python, R, and machine learning algorithms) to analyze large, complex datasets, identifying trends, patterns, and opportunities. Develop predictive models and conduct scenario analyses to support strategic planning, evaluate business initiatives, and uncover actionable insights that directly contribute to growth, profitability, and competitive positioning in the cross-border payments space.

• Performance Monitoring & Tools Development: Track and analyze key performance indicators (KPIs) to monitor growth, market penetration, and financial performance, providing regular reports to senior leadership. Design and implement advanced dashboards and analytical tools to enhance visibility into key metrics, trends, and performance drivers within the cross-border payments space. Utilize data visualization platforms (such as Tableau, Power BI, or Looker) to create intuitive, real-time dashboards that empower stakeholders at all levels with accessible, actionable insights. Continuously refine and optimize these tools to support evolving business needs, ensuring robust data accuracy, timely reporting, and impactful decision-making capabilities.

• Insights Generation: Identify emerging opportunities in global markets, providing data-backed recommendations that drive business expansion and enhance global presence. Conduct comprehensive market analysis to uncover shifts in customer behavior, competitive landscape dynamics, and regional trends. Leverage these insights to forecast growth opportunities, guide strategic investments, and recommend initiatives that capitalize on market potential. Present findings in clear, actionable formats tailored for diverse stakeholders, ensuring insights effectively inform strategic priorities and business development efforts across global regions.

• Cross-Functional Collaboration: Collaborate closely with product, marketing, sales, finance, and in-market teams to generate and refine data-driven insights, fostering a deep understanding of cross-border payment trends and customer needs. Work with stakeholders to identify key metrics, align on data requirements, and translate business challenges into analytical solutions. Facilitate the sharing of insights across teams to drive alignment, support strategic planning, and ensure that data informs product innovation, market positioning, and revenue growth initiatives.

What do you need to bring:

• Strong Analytical Skills: Deep expertise in advanced analytics tools and techniques, including SQL, Python, R, and data visualization platforms such as Tableau, Power BI, or Looker. Experience analyzing very large, multi-dimensional, potentially messy data sets, but still providing attention to granular details. Ability to leverage statistical modeling, machine learning, and data mining techniques to turn complex data into clear, actionable insights for senior leadership.

• Effective Communication & Clarity: Proven ability to distill complex topics into simple, concise recommendations tailored to diverse audiences, including executive-level stakeholders. Demonstrates a knack for balancing brevity with detail, ensuring clarity while capturing essential insights.

• Strategic Acumen & Business Case Development: Extensive experience in developing business cases, conducting market sizing, and providing strategic recommendations. Combines quantitative and qualitative analysis to deliver insights that shape strategic priorities and inform high-impact decisions.

Desired Qualifications:

• 7+ years of experience in data analytics with strong exposure to business strategy

• Master’s/Bachelor’s degree in Mathematics, Statistics, Economics, Computer Science, Finance, or a related quantitative field.

• Demonstrated proficiency in large database manipulation through standard access tools, such as SQL; comfortable using data visualization tools such as Tableau. Familiarity with Thinkcell/ CRM tools is a plus.

• Experience in global payments, financial services, or digital commerce is highly desirable.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.