REF52341P-ITIL V3/ V4 - IT Service Management / Power BI -AM - IT

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Manage the following Service Management activities:

Change Management

Incident Management

Service Level Management

Asset and Configuration Management

Financial Management

Capacity Management

Request Fulfillment

Analyze problematic situations and occurrences and implement solutions.

Build trust relations with Service Managers and act as a point of contact.

Making sure we deliver the service as per contractual agreements With passion, increase customer satisfaction.

Be innovative on how we can drive continuous service improvements.

Pro-Active, result driven and hands on improving efficiency and quality on ongoing basis.

Devoted to build up a strong collaboration with the GEO CSMs, and actively engage with them proactively to offload as much as possible the CSM Activities.

Support in driving standardization & getting all CSM processes ITIL aligned.

Responsible for all customer service agreements within the assigned business area of the functional service management performance of those agreements.

Shift Timing : 10 AM- 7 PM  or 12 PM - 9 PM

Week off : Sat & Sun

Location: Gurgaon( work from office )

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Qualifications

Degree from a recognized university or equivalent preferred

.ITIL V3 or V4 certified. Experience Strong understanding

3 to 4 years of experience in IT Service Management.

Excellence in delivering IT services in international customer facing environment

Operational experience, preferably in Airline Airport or Telecom industry.

Continuous service improvement and Cost saving approach.

Must have

• ITIL Certified V3/V4 ( Internal/ external  both are okay)
• Excel & Power BI