Data Insight Analyst

THE OPPORTUNITY

Are you passionate about turning data into actionable insights? We are currently seeking a skilled Data and Insight Analyst to join a dynamic team at Foundever™. In this role, you will have the opportunity to leverage your expertise in data analysis, visualization, and reporting to support key business decisions and drive organizational growth.

WHY FOUNDEVER™

Your working life is how you spend a large proportion of your time. Why not spend it gaining your potential? At Foundever we focus on you and, with your drive, look to create your best moments.

WHAT YOU’LL BE DOING

As a Data and Insight Analyst, you will work closely with cross-functional teams to extract meaningful insights from complex data sets, identify trends, and present recommendations that influence business strategy. If you have a strong analytical mindset, excellent problem-solving skills, and experience with tools such as Excel, and data visualization platforms (e.g., Power BI, Tableau), we would love to hear from you!

KEY RESPONSIBILITIES:

• Deliver innovative and industry leading insight, along with improvement recommendations for Foundever and our client.

• Conduct insight reviews through the application of advanced analytics, using internal and external data sources

• Support the delivery of improvements across our client portfolio by providing root cause analysis through investigation of data sets and reviewing performance over time.  

• Support management to ensure that contracted obligations/KPI’s are met, understanding root cause for under performance.

• Produce weekly/monthly insight packs highlighting trends, positive performance and identifying areas for improvement using a wide range of tools and data sources (Speech analytics, text analytics, CSAT, AHT, FCR, contact loggers etc.)

• Keep up-to-date with current industry thinking, utilising new methods and approaches in order to continually improve the level of insight that you deliver

• Support projects/change, both short & long term, by collating and analysing data and converting this into intelligent insight that can be used to meet business & client requirements

• Liaise with core operational stakeholders and other support teams where appropriate (MI, CI, Planning, Finance, etc.)

• Have a clear understanding of commercials with awareness to ensure recommendations support the BP.

• Deliver and justify business recommendations to a range of stakeholders, across multiple functions, adjusting the message/delivery based on the audience.

• Identify and deliver opportunities for business improvement using Lean and Six Sigma frameworks, methodologies and the application of innovative thinking (Desirable)

• Focus on; change management, operational planning and operational readiness.

• Ensure projects do not exceed agreed budgets and ensure that any expenditure is in-line with strategic objectives.

• Support management team with the creation of business cases for new initiatives under the    Continuous Improvement umbrella.

• Produce analysis to evidence the company-wide benefit of projects managed and delivered

YOUR PROFILE AND EXPERIENCE

• Minimum 2 years in a Data Insight Analyst role or equivalent

• Great people skills; building and maintaining relationships with an ability to be persuasive and assertive when necessary

• Knowledge of Insight, Storytelling, Improvement

• Experience of working with and manipulating large amounts of data using statistical analysis and have the ability to convert complex ideas and data into meaningful information to be understood at all levels of the organisation.

• Strong working knowledge of MS Suite including advanced skills with Microsoft Excel

• Strong questioning and investigation skills

• Confident written and oral communication skills with people across the business at all levels

• Flexible and adaptable

• Detail oriented and thorough

• Works well under pressure in a high paced, changing environment

• A good understanding of how Call Centre operations work

KEY POINTS

Salary: Market Related

Benefits: Medical aid and pension

Location: V&A Waterfront, Cape Town, 8001

Contracted Hours: 40 hours per week

Working Hours: Core business hours

Contract Duration: Permanent

Apply Now! We look forward to reviewing your application.

Foundever™ is an equal opportunity employer. We value our diversity and we’re committed to making Foundever a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever™ and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by South African legislation and then destroyed. [ever] creative. [ever] committed. [ever] connected. 

foundever.com