Customer Data Analyst

About the RoleAs a member of the Customer Data Enabler team within Customer Success organisation, you will:
• Ensure that Swift customer contact information is kept up to date to effectively engage the right persons for business driven purposes, in collaboration with customer facing teams
• Contribute, under guidance of more senior team members, to provide data insights allowing to improve overall data experience.

What to expect:

As a member of the Customer Data Enabler team within Customer Success organisation, you will:

• Ensure that Swift customer contact information is kept up to date to effectively engage the right persons for business driven purposes, in collaboration with customer facing teams

• Contribute, under guidance of more senior team members, to:

  • Analyze complex datasets to derive actionable insights and support decision-making processes.

  • Develop and implement data collection systems and other strategies to optimize statistical efficiency and data quality.

  • Develop reports and dashboards that effectively communicate findings to customers.

  • Collaborate with cross-functional teams to determine data needs and successfully implement data-driven solutions.

  • Identify trends, patterns, and anomalies in data to inform business strategies and improvements.

  • Ensure data integrity and maintain up-to-date documentation of data processes.

What will make you successful?

• University degree in Computer Science, electronic engineering or equivalent. Post-graduate in Marketing / MBA or equivalent is an asset

• Typically requires 0 to 3 years experience, preferably in similar roles and/or industries

Domains

Data Systems / Commercial Solutions

Competency Profile

01. Takes Accountab. for Delivering Results
Makes choices and decisions based on established practices and precedents; delivers results by overcoming a range of obstacles and issues and where timing may be critical.

02. Demonstrates Operational Excellence
Delivers work to agreed specifications of timeliness and quality; seeks to improve ways of doing things; sets and meets high standards for own work; demonstrates commitment to security policy

03. Expands knowledge
Expands own specialist knowledge and skills by taking ownership of own development; encourages colleagues to bring forward and share new ideas and alternative solutions; demonstrates openness to utilise new approaches.

04. Bus Understanding and Commercial Sense
Applies understanding of how own division adds value to the business; uses knowledge of financial and business principles to deliver cost-effective solutions; adapts quickly to changes in the market, the industry and the organisation while upholding standards.

05. Builds and reinforces cust relationships
Fosters effective relationships by listening actively and taking steps to identify and meet customer needs; demonstrates customer focus and friendliness in all activities and actions.

06. Leads with a team focus
Initiates effective co-operation and team working with others; provides support to new team members; appreciates style and background differences; demonstrates commitment to SWIFT values.

07. Communicates effectively
Communicates effectively across a range of practical and operational issues; adjusts personal communication style to fit intended audience; listens to and respects other people's points of view.

              

              

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

              

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.