Data Analyst

Job Description

This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office at least 2 days a week.

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Joining us as a Field Data Analyst

As a Field Data Analyst, you will play a pivotal role in optimising network performance by maximising Ready for Service (RFS) outputs, enhancing CRM utilisation, and building strong stakeholder relationships. Using data-driven insights, you will inform decisions, influence behaviours, and support the development of processes and systems that drive efficiency and collaboration across the business.

You’ll receive a salary of up to £36,000, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

This is some of what you can expect to be doing:

• Managing the use of Limit of Construction (LOC) across the business through effective relationship management and stakeholder engagement
• Overseeing Field Operations releases and forecasting to ensure seamless execution
• Leveraging CRM tools to generate insights and provide data support to other departments
• Driving systems development and process improvements for Network Optimisation
• Collaborating with city teams to reduce LOC through data sharing and proactive engagement
• Ensuring CRM accuracy, particularly with Wayleave information, to maintain consistency and reliability

What you’ll bring to the role

Strong analytical skills combined with the ability to engage effectively with stakeholders and communicate insights clearly. You’ll also have:

• Experience in stakeholder engagement with excellent communication and interpersonal skills
• A proven track record in data analysis across multiple sources
• Familiarity with business analysis techniques and process modelling
• Experience utilising CRM systems to review, report, and visualise data
• Demonstrated experience in Data, Business Intelligence, or Analytical roles

Diversity, Inclusion & Belonging

We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way.

What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

Additional Information

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at careers@cityfibre.com. We want to help!