Senior/Principal Advanced Services Engineer, Database and Engineered Systems, CSS Technical Delivery

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Career Level - IC4

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Are you a creative engineer who loves a challenge? Solve the complex puzzles you’ve been dreaming of as our Advanced Services Engineer. If you have a passion for innovation in tech, we want you on our team!

Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world. We’re looking for an experienced and self-motivated engineer to work on customer premises in Turkey as our Database and Engineered Systems Specialist. Join the team of highly skilled technical experts who build and maintain our clients’ technical landscapes through tailored support services.

What you will do

Become our customers’ trusted technical advisor and develop a deep knowledge of their systems and needs. You’ll support the operation of customer platforms onsite and in cloud, delivering services that drive customer success an innovation.

• Provide production operation support for DB & ES and Cloud systems
• Support the stability, availability, and performance of critical business systems
• Install, configure, and operate Database, Exadata and other Oracle Infrastructure Platform products
• Deliver solution architecture advice, reviews, and conceptual support 
• Analyze product problems to find resolutions
• Resolve new and complex issues, research technical enquiries, and handle user problems 
• Support software installation, configuration, health checks, and performance assessments
• Educate customers on product features, issues, evolutions, upgrades, benefits, and patches

We also use…

• Exadata and Oracle Database Appliance (ODA)
• Oracle DBA and Oracle Secure Backup (OSB)
• OCI, Unix, Linux, Solaris, and ZFS Storage 
• Real Application Clusters and Grid Infrastructure
• Enterprise Manager OEM and Grid Control
• Oracle VM, Directory Server, and ASM
• Network switches, protocols, and security 
• Load balancer, Java, xml, SQL, shell scripting 

What we will offer you

A competitive salary with exciting benefits

• Flexible and remote working 
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as medical, life insurance, and access to retirement planning
• An inclusive culture that celebrates what makes you unique

At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.
https://www.oracle.com/corporate/careers/diversity-inclusion/

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer