REF50359E 202490093 - Deputy Manager – TS - IT Account Manager - 5 to 8 years experience

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Must have Skills

• Professional experience Account Manager, Key Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Strong communication skills at senior management internally and externally
• Experience delivering client-focused solutions to customer needs
• Demonstrated history of leadership, managing teams and projects
• Proven Stakeholder management, both internal and external
• Proven Project / Program planning experience

Good to have Skills

• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Negotiation skills and ability to frame the product value proposition to customers/partners
• Operations planning and modeling skills, comfortable to manage high complexity projects

Responsibilities

• Head an engagement with existing or new client, providing domain and technology-based solutions.
• Lead a large team, providing data-based consulting to marketing and strategic business challenges
• Responsible for Growth and P&L for the account, negotiating contracts. Responsible for onsite and offshore team performance.
• Manage Client relationship and Develop client champions.
• Develop scaled solutions for application across client organization. Infuse new age analytics, AI & ML based solutions wherever possible
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) and Prepare reports on account status and present them to internal and client stakeholders
• Own, coach and develop the team, provide thought leadership and guidance to reporting outputs, coaching them on marketing and analytical frameworks

Qualifications

Additional Requirements

• No Phone policy
• Adherence to BCP Policy
• Acceptance to Transport policy, Hiring / Non-Hiring Zone
• Leaves to be as per Client contract
• Adherence to WFO / Hybrid policy