Director - Program Manager - AI Governance Program

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director - Program Manager - AI Governance Program

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
The Data Strategy and Management team is looking for a Program Manager, AI Governance to co-own Mastercard’s enterprise-wide AI Governance program. The successful candidate will report to the Vice President, AI Governance, in the office of the Chief Data Officer. The ideal candidate is passionate about Responsible Tech, collaborative and highly organized.

Role
In this exciting and responsible role, you will:

• Manage and prioritize the initiatives and projects that sit under the AI Governance program’s 4 major objectives of defining, ensuring, enabling and advancing Responsible AI.
• Partner with AI Governance team members and stakeholders to ensure that the operational and program development workloads of the AI Governance program are well managed and reliably communicated.
• Support planning, prioritization and implementation of new initiatives as they arise – such as regulatory compliance initiatives or exciting research and development partnerships.
• Communicate clear and consistent progress updates to senior executives including Mastercard’s Chief Data Officer and Chief Privacy Officer, sharing roadmaps and issuing escalations as necessary.
• Identify opportunities to improve AI Governance processes, working alongside domain experts to standardize, automate and simplify workloads.
• Realize your personal values alongside Mastercard’s principles, by advancing a program that creates RAI standards, research, tools and capabilities, and by helping to ensure that all of Mastercard’s built and bought AI is trustworthy - fair, effective and transparent.
• Participate in the Responsible Tech community and help shape Mastercard’s thinking on Responsible AI.

All About You

Ideally, you:
Have experience managing enterprise programs, particularly related to data, analytics or AI.
Have excellent communication skills, including verbal and written communication. You have an eye for detail.
Have a knack for structural frame thinking – you see can see processes and systems in terms of their parts and dependencies, and can identify short paths to positive outcomes.
Are highly organized; you manage your time and personal commitments well, are able to support your colleagues, and can oversee distributed processes to ensure quality.
Possess the emotional intelligence, negotiation and influence skills required to effectively work with a diverse range of technical and business-focused partners.
Have integrity; you mean what you say. This includes the having the ability to politely, firmly say “no” as required. Your decisions shape a high-performing program; you will collaborate and enable those around you to focus on delivering the essential.
Are thoughtful; you like to learn, and you’re excited by the opportunity to work with diverse, passionate and intelligent colleagues in a new and developing field.
Want to help improve the world through the work that you do.

The following is desirable, but not required:
Awareness of and interest in trends in Artificial Intelligence, including Generative AI and Regulatory developments.


Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.