Customer Success Intern - Sydney | CareerStart @SAS 2025

Customer Success Internship – Sydney Australia | Careerstart@SAS Program 2025

Nice to meet you!  

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.   

We’re also a debt-free multi-billion dollar organisation on our path to IPO-readiness.  If you’re looking for a dynamic, fulfilling internship coupled with flexibility and a world-class employee experience, you’ll find it here.  

What you’ll do 

Looking for *that* internship? The game-changing one that’ll help you learn, grow, and chart your path forward? You’ll find it at SAS. Our interns aren’t coffee runners – they do real, meaningful work. Our AP EMEA CareerStart@SAS program is focused on development, culture, and community. We’ll help you grow professionally, find (or further) your passion, and make memorable connections that last beyond the program!  

We’re offering a 6-month full-time internship in our Customer Success team.

Customer Success Intern

As an intern you’ll spend your time assisting the Customer Success Managers (CSM’s), establishing and building relationships with SAS customers and directly supporting business operations to achieve the strategic goals of the Customer Success organisation. Your regular activities will include enablement and adoption, helping out at SAS user groups, gathering requirements for new and ongoing projects, contributing to activities defined in a Customer Success plan, helping to monitor customer sentiment by obtaining and analysing feedback and adoption of new versions of the software. You’ll also develop an understanding of the SAS products and services that are available to help customers adopt and leverage the software to meet their goals and business needs.

Required Qualifications

• Target majors include all the STEM faculties, Statistics, Computer Science or equivalent.
• You’re a college student enrolled in an accredited program, not graduating prior to December 2025 or a recent graduate (within 1 year of graduation).
• Strong communication skills in English – both written and verbal.
• Leadership abilities. Your past experiences demonstrate you’ll take initiative and go above and beyond the call of duty.
• You’re interested in the future of Analytics and embrace technology.
• You’re curious, passionate, authentic, and accountable. These are our values and influence everything we do.
• You have Australian Citizenship or are a Permanent Resident (required per business considerations)

Preferred Attributes

• Basic knowledge of Python, R, SQL or SAS  
• Statistics, Data Science background
• Excellent communication and inter-personal skills – enjoys speaking to people
• Helpful, friendly manner
• Organised with a customer focus

Base Location & Work Arrangement:

• Sydney, Australia (we operate in a hybrid working model where we can build rapport and connect with others)
• Paid Internship at $68,000 ANZ annual salary converted into duration worked.

Internship Timeframe:

• Applications open: November 2024
• Interviews begin: November 2024 on a rolling basis.
• Internship: April 2025 Start (Duration: 6 months)

Perks of the job 

• Work with (and learn from) the best. As a SAS intern, you’ll get face time with our top executives! 
• Free SAS programming training and certification for technical consulting roles.
• Your well-being matters, and that’s why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you stay healthy and productive.
• We work hard, but we like to play hard, too. Enjoy hackathons, social events and other opportunities to connect + engage.  

Diverse and inclusive    

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.    

Additional Information 

Resumes may be considered in the order they are received. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.  

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