Senior Sales Operations Analyst

About us

At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others.

About you 

You’re a collaborative, data-driven, and creative problem-solver who loves diving into the details. You thrive in dynamic environments like ours where you can strategically build systems, processes, and tools to create best-in-class customer experiences. You love influencing our company’s growth journey and enabling our internal go-to-market teams to efficiently generate revenue and scale.

About this role 

The ideal candidate will require a strong understanding and familiarity with SaaS sales operations organizations and advanced analytical experience. You need to be data-driven, detail-oriented, customer-focused, business-minded, and intellectually curious. You understand how impactful data can be in determining the right strategy, and how important smooth and scalable operations are to executing GTM strategy. You roll up your sleeves and thrive in highly dynamic environments while implementing the necessary processes and tools to advance best practices for our organization. This role reports into the Global Sales Operations team & we are actively building this team at Udemy - come help build the program!

What you'll be doing

• Optimize and effectively manage the use of Salesforce.com as the CRM platform for field teams globally. Own business process reengineering initiatives designed to efficiently capture daily and weekly inputs from the field teams.
• Focus on process and continuous improvement of core forecasting initiatives through automation and process enhancement within Salesforce.com.
• Optimize our existing dashboards and reports to best support the needs of the sales teams and key cross functional sales enabling teams including BusDev, Partner, Marketing, and Partner.
• Support analytical modeling for enhanced decision making and business performance analysis across all management levels.
• Build models to analyze, report, and present sales and operational data that is associated with customer pipeline, bookings forecasting, and sales productivity
• Analyze and report regional and segment performance and identify levers for driving revenue growth
• Perform advanced analysis activities, including defining, measuring and communicating core operational metrics and providing insights to the business.
• Create operational templates and processes to compile and standardize disparate information that drive standardized reporting and metrics tracking
• Work with regional sales operations teams to deconstruct issues and develop solutions that help meet financial and operational goals.
• Generate recommendations through ad hoc data retrieval and analysis from data management systems
• Establish yourself as a cross functional resource to identify, design and implement business processes that increase sales productivity and remove bottlenecks.

What you’ll have

• 3-5+ years professional experience for a Tech or SaaS company
• 2-4+ years experience in Sales Operations or Finance
• BS/BA degree in Finance, Business/Accounting, Statistics or similar
• Experience working closely with senior sales operations leaders in a SaaS B2B business
• High degree of proficiency with Salesforce.com and Workday
• Advanced knowledge of MS Excel and Google Sheets
• Motivated self-starter, proactive and action-oriented
• Ability to develop new ideas and creative solutions
• Advanced problem-solving skills for complex issues
• Ability to simplify complex results in a clear, concise and data driven manner that encourages action
• Excellent written and verbal communication skills

Preferred Qualifications:

• Experience preparing results and reports for senior business leaders
• Highly organised and detail focused, have multi-tasking skills, and efficient in ambiguous situations
• Ability to consistently meet deadlines, and provide well-vetted analysis and business recommendations
• Experience with SQL is highly desirable
• Experience with statistical tools such as R or a working knowledge of programming languages like Python is a plus
• Background working with, and supporting, field facing organizations

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy 

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

• We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

• Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

• Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

• We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. 

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. 

Our Benefits Start With U

Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the India:

• Core Benefits: Comprehensive medical, life and income protection coverage

• Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement. 26 weeks paid maternity leave for birthing parents as well as a two-week “ease-back” program that enables parents to return part-time at full pay

• Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support

• Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development

• Retirement: 12% of your base salary or INR 1,800 per month

• Charitable Giving: Corporate charitable match for eligible nonprofits and charities

• Holidays: 25 paid holidays throughout the year plus bank holidays

About our APAC region 

When you join Udemy in our Asia Pacific (APAC) region, you’ll have the chance to help our globally established business grow locally. We have a solid foundation and a great reputation — and you can be part of the next stage of our journey.

Our investment in the region is significant, with offices in Australia and India and an expanding presence in Singapore, Indonesia, Japan, and beyond. It comes with countless opportunities to make learning more accessible to millions. You’ll work with various cultures with unique needs, affording you the chance to learn and progress in your career. And that progression doesn’t come at the cost of work-life balance; people are at the heart of our mission, which is why we’re committed to looking after ours.

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