Data Insight Analyst - 12 Months Fixed Term

About Us

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you’ll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.   

About the Role

As a Data Insight Analyst in our Reporting and Oversight team, you’ll work closely with the systems and data teams to create an end-to-end view of data assets in the Customer Complaints Advocacy team.
 

In the role you will support and connect/uplift understanding of customer complaints within of business users across Suncorp Bank. Maintain operational, management and regulatory reports. Work on optimising the insights generated by the reporting teams and document operating procedures and user guides.
 

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: 12 Months
Role Location: Brisbane
Work Hours: Full-time (Hybrid)

What will your day look like?

As a Data Analyst, you will:

Business and Data analysis

• Articulate business problems and update procedure guides / standard operating procedures (SOP).
• Document data dictionary, maintain and update Frequently Asked Questions, user guides and maintain those contents to SharePoint, Confluence, Collibra platforms. 
• Schedule, manage and host meetings and stakeholder engagement. 
• Identify for areas requiring improvement to support an overall uplift of complaints understanding.
• Prepare, analyse and provide commentaries to month end reports.
• Independently navigate data and insights systems (e.g., DB server; AWS, SQL, Tableau dashboards). 

Change management, deployment, and testing.

• Advocate handling of complaints as a Business As Usual (BAU) activity in the Bank business.
• Build and deploy Enterprise level Tableau dashboards and datasets.
• Demonstrate experienced usage of Tableau reporting platform able to conduct training and support users to self-serve.

Data Governance responsibilities

• Documenting of critical data and identifying and documenting the systems in which data is captured, used, transformed, and stored. 
• Ensure controls are implemented to ensure sound data management and manage classification of data and managing risks and addressing compliance gaps through identifying opportunities for new controls.
• Manage access to and providing, managing, and approving (if requested to do so on behalf of the Accountable Custodian of the Data Steward) any business terms/acronyms and their business approved definition for key metrics in the Enterprise Data Dictionary, relating to data they are responsible for.
• Data Governance processes and Standards that the Data Steward Council and Data Governance Team (DET) deem mandatory for the Custodians’ project, initiative, or business as usual activities which must be adhered to.
• The escalation process through the Data Steward for issues within Collibra or Reference Data Management tool (RDM).
   

What will you bring?

To grow and be successful in this role, you will ideally bring the following:
 

• Working experience in  Tableau platform, MS SharePoint, Collibra.
• Computer literacy – with specific experience with Word, Excel, Power Point, Outlook and SharePoint.  
• Advanced use of business intelligence products e.g., Tableau. (User admin, dashboard design, deployment, and maintenance) preferred.
• Experience with coding languages, SQL and Python (desired)
• Few years of experience demonstrable data analyst capability (desired)
• Strong verbal and business writing skills with experience in reporting to senior leadership / external audience
• Risk management and data governance experience advantageous.
• Ability to understand the end-to-end journey of system data through to outputs and insights. 
• Prior experience with resource optimisation, productivity measures and reporting 
• Experience with Collibra
• Experience in driving operational improvements.
• Demonstrated experience in influencing key stakeholders.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 81481.

Job Posting End Date

21/11/2024 , 11.59pm, (Melbourne Australia)