IT Analyst for KYC applications support

Job ID: 25573 

Would you like to join KYC Application Management Team? We are now looking for an IT Analyst to help us maintain KYC application within Nordea bank.

In Nordea, we’re harnessing the power of technology to reinvent the future of banking. A tech revolution is underway – and you can make an impact. Though we’re a Nordic bank, we’re also one of the largest IT employers in Tricity and Warsaw. Working with international teams in an inspiring working environment, you’ll have lots of opportunities to expand your skills and advance your career. 

About this opportunity

Welcome to the KYC Application Management team. We add value by supporting KYC applications portfolio. As the Senior IT Analyst, you’ll play a valuable role in providing technical expertise to KYC applications.

What you’ll be doing:

• Design and implement automation features for more efficient and secure application portfolio management
• Ensure all security aspects are in place and aligned with Nordea processes
• Prepare and maintain technical documentation about all services and environments which are in scope of Application Support team 
• Provide technical expertise on complex technical issues and also guide team members in solving technical problems and issues
• Guide other team members and project stakeholders to ensure the content of deliverables is accurate, optimised and secured
• Be proactive and engaged in every initiative related to KYC technical domain
• Make recommendations for technology infrastructure, software and equipment
• Be main point of contact for KYC System Team for all technical aspects
• Be point of contact for Test Team to provide potential inputs for the design and construction of test cases and scenarios related both non-functional and functional requirements.
• Drive and coordinate maintenance activities such as: software upgrade, licence renewals, hardware ordering and decommissioning, patching and vulnerability process, etc.
• Maintain system availability and sufficient level of IT support

You’ll join a KYC Application Management Team consisting of 9 team members. The role is based in Gdańsk; Gdynia; Warszawa; Łódź.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you are/have:

• A strong technical and leadership background
• Creative and innovative with strong problem-solving skills
• Experience working international and with multicultural awareness
• Direct focus toward customers
• Drive to achieve goals
• Eager to learn and follow new technologies
• 3+ years’ experience managing ITIL Service operation processes (inc. event management, incident management, problem management, request fulfilment)
• 3+ years’ experience managing ITIL Service transition processes (inc. change management)
• Understand the concept of continuous integration and deployment pipelines (Bamboo, Jenkins, Ninjago)
• Focus on continues improvement of service provided by the team
• Competency to understand architecture and IT solution design documents

Your experience and background: 

• Relevant university degree (IT, Engineering, data science, mathematics, or similar)
• Excellent communication skills with very good level of English
• Good organisational skills
• 2+ years’ experience working with DevOps model and SAFe methods (SAFe certificate is a plus) 
• Data Base extensive knowledge (MS SQL, Oracle, DB2)
• Expert in monitoring tools like Splunk, AppDynamics and Grafana
• Practical experience in configuration management: Ansible
• Practical experience with Docker/ ESP/ Kubernetes containers
• KYC business process and banking domain experience 2+ years
• KYC Nordea solution and data flow as an advantage
• Experience in Windows and Linux server administration and you possess basic scripting skills (PowerShell, Python, Bash)
• Familiar with office project tools like Jira and Confluence 

If this sounds like you, get in touch!

Next steps

Submit your application no later than 22/11/2024. 

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf

We reserve the right to reply only to selected applications.