Supervisor, HR Operations (Employee Data Management)
OH-Ohio-Work from Home
Full Time Senior-level / Expert USD 66K - 94K
Cardinal Health
What HR Operations contributes to Cardinal Health
The HR Operations team is responsible for general employee inquiries as well as the management of employee data and efficiency of HR data transactions and processes.
Accountable for leading the Employee Data Management (EDM) team responsible for transactions in Workday related to job changes, compensation changes, terminations, and other data changes within the system.
Collaborates with HR Centers of Expertise (COEs) to execute enterprise-wide programs and solutions that impact team processes and/or the employee experience.
Consult with and provide guidance to employees, managers, and HR teammates regarding adherence to company policies and applicable laws and regulations.
Uses knowledge of global HR processes to support inquiries from all employees and managers (including support functions such as HR & Legal)
Accountable for completing teammate assessments; provide escalated support and respond to inquiries.
Develops and maintains standard operating procedures/local work instructions for new and/or modified HR programs, technology, or policies impacting the employee experience.
Defines and operates within service level agreements.
Responsibilities
Leadership Responsibility:
Has accountability for all Employee Data Management (EDM) requests that are submitted via the Workday Inbox or myHR.
Provides tactical and strategic leadership for their team.
Provides performance feedback, coaching, mentorship and leadership development to team members.
Responsible for the selection, interview and hiring process for team members.
HR Process Acumen / Improvement:
Uses knowledge of HR processes and HR acumen to complete employee requests.
Demonstrates strong knowledge of customer service protocols and empathy for the personal circumstances of employees.
Customer Experience / Metrics:
Resolves escalated HR process and policy inquiries.
Responsible for achieving Service Level Agreement (SLA) and business performance goals.
Monitors operational performance and ensures team is staffed appropriately for anticipated work volume, while forecasting capacity requirements.
Compliance
Ensures complete protection of employee data and complies with all data privacy processes and regulations.
Develop, update, and maintain process documentation and LWIs.
Collaboration:
Partners extensively with Business leaders, HR teammates, and COEs to process accurate employee data, coach employees, manage complex cases and minimize risk to Cardinal Health.
Qualifications
Bachelors in related field, or equivalent work experience, preferred
4+ years experience in related field, preferred
Critical eye for detail and appreciation for data accuracy and integrity
Effective track record of demonstrating strong leadership skills
Proven results on driving employee engagement
Uncompromising commitment to stakeholder and employee satisfaction
Effective ability to provide clear direction quickly and on-demand
Proven successful ability to work effectively in a fast-paced environment, and effectively handle daily planned and unplanned operational activities
Strong verbal and written communication skills in order to effectively interact with both customers and team members
What is expected of you and others at this level
Coordinates and supervises the daily activities of business support staff
Administers and executes policies and procedures
Ensures employees operate within guidelines
Decisions have a direct impact on work unit operations and customers
Frequently interacts with subordinates, customers and peer groups at various management levels
Interactions normally involve information exchange and basic problem resolution
Anticipated salary range: $66,500 - $94,900
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 11/29/2024 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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Tags: CX Data management Privacy
Perks/benefits: 401(k) matching Equity / stock options Flexible spending account Flex vacation Health care Medical leave Parental leave Salary bonus
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