Software Engineer - ChatIT

Organization: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title: Software Engineer- Chatbot Developer 
Location: Manyata Tech Park, Bangalore
Business & Team: CTO - EUX

Impact &contribution:  End User Experience (EUX) build, run and monitor some of the Group’s largest platforms and systems. The role we play and the work we do empowers our people to achieve more and provides our customers with better outcomes. Joining EUX means you’ll be working with a group of people dedicated to delivering the best workplace technology experience for all teams across the Group. We’re focused on providing the latest tools, technology, and resources to enhance the way our teams work together. 

Roles & responsibilities:

We are seeking a highly motivated and experienced ServiceNow and Microsoft Developer (Software Engineer) to join our team. The successful candidate will be responsible for designing, developing, and implementing chatbot solutions using Azure, ServiceNow and Microsoft Teams platforms. The ideal candidate will have a strong technical background in these platforms and a passion for innovation. 

• Collaborate with cross-functional teams to analyse, design, and develop software solutions using ServiceNow and Microsoft Teams platforms following an Agile methodology. 
• Write clean, efficient, and well-documented code that meets the project requirements. 
• Participate in code review and ensure adherence to coding standards and best practices. 
• Continuously improve the quality and performance of the software. 
• Oversee the troubleshooting and debugging of issues in a timely manner. 
• Keep up-to-date with emerging trends and technologies in ServiceNow and Microsoft Teams development. 
• Ensure the software meets the project requirements, specifications, and timelines. 
• Participate in testing and deployment of the software. 
• Configure, customize, and integrate ServiceNow and Microsoft Teams platforms to meet business needs. 

Essential skills:

• 5+ Years of experience of experience in relevant field.
• Strong understanding of self-service and chatbot technology and related tools and platforms, including certification in Microsoft Teams, Microsoft Azure, ServiceNow, and Generative AI. 
• Deep experience with Azure Bot Framework, including Bot Framework SDK, Bot Framework Composer, and Azure Cognitive Services. 
• Highly proficient in both C# (.NET 8) and Python. 
• Extensive experience in developing Gen-AI driven chatbots using Azure solutions, including Azure Bot Services and Bot Framework or equivalence on AWS. 
• Proficient in the development of voice-based chatbots and IVR solutions. 
• Design, develop, and implement custom applications and enhancements on the ServiceNow platform, aligned with IT Service Management (ITSM), ITIL processes, specifically for service operations workspace and knowledge management. 
• Customise ServiceNow workflows, business rules, UI policies, and roles/access to align with business requirements. 
• Highly proficient in state-of-the-art RAG techniques (including Graph-RAG) and leveraging local LLMs, HuggingFace, LangChain, LLamaIndex, and multi-modal LLMs. 
• Experience in SQL Server, PostgreSQL, and Cosmo DB.  
• Experience in GraphAPI, M365, and ServiceNow integrations. 
• Background in deep learning, PyTorch, and MLOps. 
• Familiarity with DevSecOps, CI/CD pipelines, and exposure to test automation. 

Education Qualification: Bachelor’s degree or Master’s degree in Engineering in Computer Science/Information Technology.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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