Remote - Lead Workforce Data Analyst

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Exempt/Non Exempt:

Job Description:

Position Description

Primary Duties and Responsibilities:

The Lead WF Data Analyst will partner closely with the WFM Director and Operational Leaders to dig deep into operational functions to help drive business results through data.  You will work on a cross-functional team of business process owners, reporting analysts, operational leaders, and subject matter experts to deliver on key deliverables and outcomes.  Duties may include:  

• Work within both structured and unstructured data environments to query, dissect, and assemble complex datasets using tools such as SQL, PowerBI, Tableau, Looker Studio, Google Cloud Platform, Excel, PowerPivot etc.

• Leverage statistical modeling including linear and multivariate regressions to answer complex relational questions of causality and correlated events.

• Provides quantitative and qualitative data analysis and reporting of patterns, insights, and trends to decision-makers in order to drive business decisions and address business questions.

• Business Expertise: Partners with peer groups, business partners, and subject matter experts to learn business areas/domains to help solve deep operational problems through data.

• Current State, Future State, and Gap Analysis: Document and assess current state processes.

• Gather Requirements: Responsible for fact-based requirement gathering to understand which data elements are needed to tell the story and drive outcomes.

• Project Management: Ability to use project management principles to successfully complete and advance work.

Total Compensation Overview

• Workforce Telephony Consultant will earn a competitive salary of $81,411.20 - $126.651.20 annually with annual bonus potential based on performance.

• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:

• 401k Match

• Medical

• Dental

• Vision

• PTO

• Paid Holidays

• Tuition Reimbursement

Required Qualifications

Education:

• Bachelor's degree in Computer Science, MIS, Mathematics, Statistics, Business or a related field.

Experience:

• 5+ years of reporting and/or scorecard management experience leverage SQL as the primary tool

• 5+ years of hands-on experience supporting complex data analysis within a service center environment

Knowledge and Skills:

• Expertise in SQL, MS Excel, SAS, SPSS

• Expertise in data visualization software such as PowerBI, Tableau, and Looker Studio

• Ability to access, gather, and analyze data from multiple internal and external sources to drive insights into business problems, decisions, and performance

• Ability to articulate this knowledge as an expert at the department level and may be called on to provide insight at the enterprise level to provide detailed analysis

• Ability to lean on strong communication skills to influence outcomes while approaching conflict with organizational savviness

• Solves problems in straightforward situations; analyzes possible solutions using technical experience, data analytics, judgment, and precedent.

Preferred Qualifications

• SQL Certified

• SAS &/or SPSS Knowledge

• Deep understanding of ETL processes

• Previous Workforce Management experience

• Advanced Excel, Tableau, SQL, and PowerBI skills

• Experience with modeling data in relational databases or OLAP Cubes

Work Environment

This is a remote call center position. Call Center employees work remote full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located <50 miles from an office) until connectivity or service levels are restored.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.